Customer Operations Manager ›

Filevine • United States • 2d ago

What You Bring

3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment.
Previous people-management experience, with a track record of developing and scaling customer-facing teams.
Exceptional written and verbal communication skills.
Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure.
Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement.
Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment

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