Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Deal Desk Manager
Job Summary:
At Genesys, we’re transforming the customer experience landscape through empathy, innovation, and AI. The Senior Deal Desk Manager partners closely with Sales Leadership and regional Sales teams to guide and optimize sales transactions across Central and South America. This role ensures pricing, deal structure, and commercial terms align with company strategy while maximizing revenue and maintaining compliance. The position provides deep exposure to pricing strategy, deal financials, and contract negotiations, contributing directly to our mission of Experience as a Service℠.
Key Responsibilities:
· Support and enable the team to lead commercial discussions on deals in collaboration with Sales Leadership, account teams, and other Genesys functions.
· Review and approve deal terms in Salesforce (SFDC), ensuring accurate documentation across quotes and contracts.
· Lead communications and manage approval exceptions with relevant stakeholders, including members of the Genesys Leadership Team (GLT).
· Oversee and coordinate the contract negotiation process between the business, Legal, and customers or partners.
· Negotiate commercial and contractual deal elements with customers to drive favorable outcomes.
· Develop and execute statistical and financial reports to support global Deal Desk operations.
· Contribute to margin and pricing tool development alongside other cross-functional teams.
· Build a strong understanding of market trends and customer needs to influence commercial strategy.
· Support transformation initiatives related to Deal Desk operations, focusing on price realization and quote-to-cash improvements in partnership with Sales Operations, Legal, Revenue Operations, and Product teams.
Key Requirements:
· Based in or able to work Colombia and Chile business hours.
· Bachelor’s degree in Business, Finance, or a related field.
· Minimum 4 years of relevant experience in SaaS (Sales Finance, Revenue Accounting, or Deal Desk), including at least 2 years in a Deal Desk role.
· Strong understanding of software pricing, discounting, and revenue recognition concepts.
· Fluent in Spanish and English; Portuguese is an advantage.
· Excellent analytical, financial modeling, and problem-solving skills.
· Advanced knowledge of Salesforce and Microsoft Office tools.
· Strong communication and stakeholder management abilities.
· Proven experience handling large-scale transactions under tight deadlines.
· Highly collaborative, energetic, and adaptable, with a proactive approach to driving outcomes.
Genesys Culture:
Joining Genesys means being part of a global team dedicated to empathy, innovation, and shared success. We embrace collaboration, celebrate diversity, and empower each employee to make an impact. Together, we’re redefining what’s possible in customer experience.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
