Account Director, Partner Sales

Genesys • Full-time • Bogota (Flexible), Colombia • 6d ago

Why This Job is Featured on The SaaS Jobs

### Why this Role is Featured on The SaaS Jobs

Partner-led growth remains a defining motion in SaaS, and this Account Director, Partner Sales role sits directly in that leverage point. Genesys operates a cloud platform with an ecosystem model, so success depends on translating product value into repeatable partner plays, not just direct selling. The regional focus (Chile, based in Bogotá with flexibility) also reflects how SaaS companies expand: through local alliances that can create distribution, services capacity, and credibility in-market.

From a career perspective, the work builds durable SaaS skills around ecosystem GTM: joint business planning, pipeline governance, co-selling orchestration, and aligning internal sales, marketing, and partner functions. The emphasis on dashboards, cadence, and measurable outcomes mirrors how modern SaaS organizations run partner programs—data-informed, process-driven, and tied to bookings and sourced deals. Experience here tends to transfer well across cloud platforms where partners influence adoption and retention.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Sr. Partner Account Manager to build out and broaden our partnership with Regional, Local and key Alliance Partners in Chile. Reporting to the Partner Sales Director, this key position will play an important role in driving the go-to-market strategy (GTM) with our partner ecosystem.

As a senior representative for Genesys, you will be involved in all aspects of relationship management between the Partners and Genesys. You will build the business plans, lead the GTM sales play with Partners that create demand, and influence the adoption of Genesys by our common customers and prospects.

You will be measured against key metrics such as annual revenue targets by named Partners and the quantity of net new deals sourced by same.

Additionally, you will work very closely with our Sales, Pre-Sales, Sales Ops, Partner, and Marketing teams to develop and launch selling motions with Partners. You will be an expert in the opportunities that are available to Genesys as part of this partnership and will use your strategic mindset to prioritize and execute engagements that align with our company's business objectives.

The ideal candidate will have experience building and deepening technology partner relationships, demonstrated successfully leading cross-functional Go To Market initiatives, as well as proven outcomes resulting in revenue generation. Our ideal candidate is comfortable exploring new technology solutions and comfortable using networking and sales and relationship skills to develop relationships for gaining commitment and adoption of Genesys solutions.

What you will do:

Work closely with Partners to progress practice development, pipeline creation, co-selling revenue, and development of industry & cloud-based assets/solutions.
Execute, manage, and deliver against pipeline and bookings tied to the joint Partner’s strategies and initiatives in close alignment with internal and external stakeholders.
Maintain pipeline and dashboards that communicate to executive leadership the effectiveness of identified programs and investments.
Conduct regular sales cadence between Partner’s and Genesys stakeholders (Partner Sales, Sales, and Industry Teams, etc.).
Accelerating capacity and capability on the Genesys platform within Partner’s and driving enablement to vendor-agnostic business leaders.
Communications: Ensure effective and timely internal and external communication and coordination of Partner sales strategy and execution results.
Develop GTM plans and develop industry-specific practice development plans, driving certification growth, and delivering customer success.
Take partner sales plays, offerings, and industry assets/solutions to specific markets for local execution and engagement with our Genesys field sales teams and Genesys Industry teams.

Qualifications

Must be a team player who is goal-oriented and confident, with the aptitude and desire to build high-performing teams. This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally, work in a true matrixed operating model, build consensus, and resolve conflict in a highly collaborative manner.
A strong track record of success selling to, though, and with regional partner and alliances.
High level of communication skills, both written and verbal.
Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment.
Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
Ability to think strategically and is also execution-oriented; ideally has experience driving cross-functional programs or processes.
Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects.
Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions.
Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment.
Strong team player who is also an independent thinker.

#LI-Hybrid

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.