Why This Job is Featured on The SaaS Jobs
Enterprise sales roles in SaaS increasingly sit at the intersection of platform breadth, AI positioning, and long-term customer outcomes. This listing stands out because it is tied to a cloud-based experience orchestration product, where value is typically proven across multiple stakeholders and workflows rather than a single point solution. That makes the commercial motion more consultative and platform-oriented than transactional.
For a SaaS sales professional, this kind of remit tends to build durable skills around running multi-quarter cycles, aligning product capability to measurable business change, and managing forecast discipline in a recurring-revenue model. It also reinforces patterns that transfer across enterprise SaaS, such as navigating security and procurement, expanding within complex accounts, and coordinating across internal functions to land and grow strategic customers.
The role is best suited to someone who prefers structured territory planning, consistent executive-level communication, and hands-on deal progression rather than purely inbound selling. It will likely fit a seller who has already developed credibility in software sales and is looking to deepen enterprise account strategy, negotiation, and stakeholder management within a platform SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position: Account Director, Enterprise
Reports to: Sales Director, Enterprise
Location: Colombia (Bogotá)
The Account Director, Enterprise develops and implements a comprehensive strategy that maximizes needs to drive revenue for the entire Genesys suite of products through managing direct sales in the West Sales organization.
Key Responsibilities:
Meeting and/or exceeding goals including, but not limited to, revenue, customer growth, and sales expenses.
Sells and promotes the sales of Genesys products to customers including negotiating price, other concessions and terms and conditions of the sale.
Develops and execute a territory plan to maximize bookings. Generates and achieves monthly territory forecasts, and accurately manages forecast to achieve quarterly targets.
Acting as a Genesys representative to maintain positive relationships with all employees, customers, partners, and shareholders.
Conducts weekly progress meetings with sales team.
Assists in the development of short, medium, and long term plans to achieve strategic objectives.
Regularly interacts across functional areas with senior management or executives to ensure objectives are met.
Ability to influence thinking or gain acceptance of others in sensitive situations important.
Hands on management style to provide coaching and guidance where needed to move deals through the sales cycle.
Building a relationship with key players in their customer accounts.
Minimum Requirements:
Bachelor’s degree.
+5 years’ sales management experience within technology industry.
Ability to hire and train new sales representatives.
Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
Demonstrated track record in software sales.
The willingness to travel.
Desirable Skills:
Excellent verbal and written communications skills: produce materials, deliver presentations, and perform general education.
Ability to represent the company at senior executive levels.
Able to develop proposals and manage the sales cycle with minimum supervision while providing regular updated on progress and challenges.
Demonstrated leadership skills.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
