Why This Job is Featured on The SaaS Jobs
This Office Manager and Executive Assistant role sits at an intersection that matters in SaaS: it supports a revenue organisation while also keeping the on site workplace operating smoothly. In a cloud software company where customer facing teams coordinate heavily across functions, strong administrative and facilities execution becomes a foundational layer for predictable sales activity and effective leadership cadence.
From a SaaS career standpoint, the position builds durable operating skills that translate across commercial teams and regions. Managing calendars, travel, office logistics, onboarding coordination, and internal stakeholder workflows provides close exposure to how sales leadership allocates time, how cross functional partners like Finance, HR, IT, and Facilities interact, and how internal processes scale when teams grow or reorganise. That kind of operational visibility is often a stepping stone into broader business operations or revenue operations paths within software companies.
This role is best suited to someone who prefers structured problem solving, high discretion, and being the connective tissue between leaders, employees, and vendors. It will appeal to professionals who enjoy owning details end to end, improving day to day workflows, and working primarily in person as a central point of contact for a local office.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role: (On-Site Position) Mon-Fri
The official name of the role is Sales Admin NOLA
Genesys is seeking a proactive, detail-oriented, and highly organized Sales Admin to support our Sales Team and leadership. This role combines executive support and office management, ensuring seamless day-to-day office operations andplaying a vital part in supporting activities and actions that foster our culture and a productive work environment.
Key Responsibilities
Executive Support:
Manage calendars, schedules, and travel arrangements for area leadership. Act as point of contact of the leadership when needed.
Support meeting agendas and presentations in case needed.
Office Management:
Serve as the first point of contact at the Genesys Chile office, welcoming visitors, routing them appropriately, and responding to basic IT requests.
Oversee daily office operations to ensure a high-quality workplace experience, addressing employee needs and maintaining efficiency.
Manage facilities, including food/beverage supplies, janitorial services, mail distribution, and general maintenance.
Coordinate with building management for facility-related matters.
Support onboarding for new hires, including IT setup and equipment inventory management.
Collaborate with the Finance, HR, IT and Corp Facility teams.
Sales Team Assistance:
Provide comprehensive administrative support to the LATAM Sales Team, such as scheduling meetings and coordinating client interactions.
Manage travel bookings and resolve emergencies in collaboration with BCD Travel.
Organize sales-related events, initiatives, and team-building activities.
Problem-Solving & Cross-Functional Collaboration:
Act as a liaison to ensure seamless communication between executives, teams, and departments.
Address and resolve issues efficiently to maintain operational excellence.
Qualifications & Skills
Experience: 6–8 years of relevant work experience, preferably supporting sales teams or executive leadership.
This is a on-site position.
Language Proficiency: High-level English communication skills (written and verbal).
Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Core Competencies:
Exceptional organizational and time management skills.
Strong problem-solving and decision-making abilities.
High degree of discretion and ability to handle confidential information.
Event planning and coordination expertise.
Adaptability and flexibility in dynamic environments.
Effective collaboration and teamwork skills.
Keen attention to detail, professionalism, and empathy.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
