Why This Job is Featured on The SaaS Jobs
Commercial Account Executive roles matter in SaaS because they sit at the point where product value is translated into recurring revenue. This listing is notable for its end-to-end ownership across the sales cycle and for selling a communications platform—an area where adoption often hinges on workflow fit, stakeholder alignment, and clear use cases rather than one-off transactions. The Austin, office-based setup also signals a role anchored in close day-to-day collaboration with adjacent functions.
For a SaaS career path, the emphasis on pipeline generation, talk-track development, and deal reviews maps directly to the mechanics of predictable revenue. Working alongside Sales Engineers and Sales leadership provides exposure to how technical validation, discovery, and forecasting connect—experience that tends to transfer across SaaS segments, especially in mid-market and commercial motions where repeatability and process discipline are central.
This role fits professionals who want high accountability for outcomes and who prefer structured coaching touchpoints such as weekly 1:1s focused on forecasts, deal strategy, and progression. It is also well-suited to sellers who enjoy tailoring narratives to specific customer problems and who are comfortable operating within a defined toolset and sales process.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As an Account Executive, Commercial, you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.
Dialpad’s Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what’s possible. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the full sales process.
This position reports to our RVP, Commercial Sales and is based in our Austin, TX office.
What you’ll do
- Own the entire sales process, including working leads and generating pipeline.
- Build talk tracks to align with specific client use cases.
- Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap.
Skills you’ll bring
- 1-2+ years of full sales cycle experience in an ever-changing environment.
- Experience in Salesforce, Outreach, Clari, & Highspot.
- Preferred expertise in SaaS Sales.
