Why This Job is Featured on The SaaS Jobs
This Senior Developer Support Engineer role stands out in SaaS because it sits at the intersection of product reliability and developer experience. The scope spans APIs, authentication, and integrations—areas that become increasingly central as SaaS platforms expand into partner ecosystems and enterprise deployments. The emphasis on being an escalation point suggests work that touches edge cases and real-world implementation complexity rather than routine ticket handling.
From a SaaS career perspective, the role offers sustained exposure to how modern cloud products behave in production across many customer environments. Working closely with Product and Engineering on tooling, documentation, and feature feedback builds a strong understanding of the full loop from incident pattern to platform improvement. Experience with SSO/SAML, SCIM, and governance workflows is also broadly transferable across B2B SaaS companies selling into IT and security-conscious buyers.
This position is best suited to professionals who enjoy deep troubleshooting, structured communication, and independently driving cases to resolution. It fits someone who prefers hands-on technical problem solving while also shaping repeatable support systems through automation and content. Candidates drawn to developer-facing surfaces and enterprise-grade integrations should find the day-to-day work aligned with long-term SaaS specialization.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Join Airtable as a Senior Developer Support Engineer and play a pivotal role in supporting our most technical customers and partners. You’ll independently resolve complex, high-impact cases involving APIs, authentication, and integrations, while serving as an escalation point for advanced issues. This is a unique opportunity to collaborate closely with Product and Engineering, drive improvements to our support experience, and shape the future of developer and admin support at scale.
What you'll do
- Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
- Serve as an escalation point for advanced developer and admin support issues
- Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
- Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
- Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
- Identify and drive process improvements to enhance scalability and the overall support experience
Who you are
- 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
- Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
- Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
- Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
- Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
- Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
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