Why This Job is Featured on The SaaS Jobs
Lead Solution Engineering roles sit at a key junction in SaaS go to market, translating platform capabilities into outcomes that enterprise buyers can validate. In a company selling employee and customer experience software across ITSM and adjacent domains, this kind of position signals work in a product category where implementation detail, stakeholder alignment, and proof of value often determine deal momentum.
From a SaaS career perspective, the remit builds durable strengths in discovery, demo design, and value articulation, all of which transfer across product led and sales led motions. Regular exposure to multiple concurrent opportunities also develops pattern recognition around common enterprise objections, security and integration concerns, and the practical tradeoffs of configuring a multi module platform for different environments.
This role fits professionals who enjoy being customer facing while staying close to technical problem framing. It suits someone comfortable presenting to mixed audiences, collaborating tightly with account teams, and treating demos as a craft rather than a script. Candidates who prefer structured problem solving and clear communication over purely relationship driven selling are likely to find the work aligned with their style.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!
We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat!
As a Lead Solution Engineer, your primary responsibilities include:
- Collaborating with our Enterprise customers to identify and address their most critical business challenges.
- Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
- Gathering requirements effectively to clearly define customer problems.
- Building and presenting compelling demonstrations of Freshworks products.
- Articulating the value of Freshworks solutions to a variety of audiences.
- Embracing lifelong learning and continuously developing your skills.
- Evangelizing the refreshing user experience offered by the Freshworks platform.
Qualifications
- 6-8 years of Solution Engineering experience.
- Excellent soft skills and presentation abilities; you will rely on these daily!
- Proven capability to work on cross-functional teams to address business and technical challenges.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
- Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
- A Bachelor’s degree is preferred but not required.
- Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.
Additional Information
The annual base salary range for this position is $135,000 — $195,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
