Why This Job is Featured on The SaaS Jobs
This Onboarding Support Specialist role sits at a critical junction in a SaaS business: turning signed customers into configured, usable accounts with clean data and reliable system setup. The responsibilities point to a product where onboarding depends on accurate imports, template management, and tight coordination across tools—work that directly influences time-to-value and downstream support volume, without being framed as frontline ticket triage.
From a SaaS career perspective, the position builds durable operational skills that transfer across Customer Success, Professional Services, and Support Operations. Handling QA on customer data, managing request queues, and preparing business review materials develops an understanding of how SaaS teams measure adoption and maintain account hygiene over the customer lifecycle, including offboarding and data removal. Exposure to cross-functional collaboration with Sales and Services also helps contextualise how implementation work connects to renewals and expansion.
The role is best suited to early-career professionals who prefer structured, detail-oriented work and take satisfaction in process reliability. It will fit someone comfortable juggling multiple stakeholder requests, documenting progress in systems, and translating messy inputs into clean outputs. Candidates interested in the mechanics of SaaS delivery—templates, reporting workflows, and account administration—should find the day-to-day especially aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As an Onboarding Support Specialist you will...
- Consolidate and import data, along with QA review
- Create and edit customer templates
- Prioritize and manage requests, including updating requesters and ticketing system on task completion
- Complete customer and or project account setup and tracking
- Assist with customer report requests; consolidate final reports for uploading in various systems
- Verify and validate customer’s information for offboarding
- Remove customer information from systems
- Assist the sales, customer success, and services teams with contact management where needed
- Assist with customer business review preparation
- Follow up on customer survey requests
- Support customer education content creation
- Assist with other projects and initiatives as required to meet/exceed Karbon’s business objectives
About you
Please note, you must be located in Davao City or Cagayan.
Candidates with following experience are encouraged to apply:
- 1+ years related work experience (or equivalent)
- 1-2 years of customer service experience – since customer support representatives work directly with customers to solve end-user issues and answer questions, it’s essential that you have strong customer service skills.
- BSIT preferred
- Excellent facility in the English language, both oral and written
- Experience in B2B account management, client services or comparable role
- Keen attention to details & ability to work through complex problems using creative solutions
- Good project management skills
- Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
- Highly motivated and self-directed
- Advanced knowledge of Google Suite and MS Office applications, especially Excel
- Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)
Why work at Karbon?
- Industry-leading benefits package including Global Medical Insurance: Coverage Limit - $1M for you and up to three eligible dependents. Also:
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year (which includes 5 Karbon Days per year)
- 7 Sick leave days per year
- Internet and work-from-home subsidy
- Discretionary bonus program
- Work with (and learn from) a very experienced team
- Be part of a startup team that will continue to grow around you
- Flexible approach to work environment (we believe in trust and autonomy)
- A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position
