Why This Job is Featured on The SaaS Jobs
This Backend Software Engineer role sits at an increasingly important intersection in SaaS: product-grade platform engineering paired with applied AI. The remit—building internal “enterprise agents” and automation capabilities—reflects how modern SaaS organizations are operationalizing LLMs as part of their core systems, not as side projects. Because the users are internal teams across functions, the work naturally spans integrations, reliability expectations, and security considerations that mirror what external SaaS platforms face at scale.
From a career standpoint, the role offers durable SaaS leverage by emphasizing end-to-end ownership of platform capabilities: shaping data models, designing architecture that can be reused across domains, and turning prototypes into dependable services. Experience translating ambiguous operational needs into generalized product primitives is highly transferable across SaaS companies building workflow automation, internal platforms, or AI-assisted products. The feedback loop with research also provides a practical lens on how frontier models are evaluated and iterated in production contexts.
This position is best suited to an engineer who prefers foundational work over isolated features, and who enjoys partnering closely with product teams and “customers” to clarify problems before coding. It aligns with professionals comfortable navigating loosely defined scopes, prioritizing trade-offs, and sweating details that make platforms trustworthy over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Enterprise Agents team is scaling OpenAI with OpenAI. We apply our latest models to real-world problems in order to assist with or automate work across the company—then share what we learn back to the broader product and research teams. We’ve built an ecosystem of automation products that’s applied everywhere from customer operations to workplace to engineering.
We love building products for folks sitting right next to us, and we take the time to add the little big touches that delight. Our goal is to prototype fast, then build for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple, generic patterns that we can apply across many domains.
About the Role
We’re looking for engineers who’s passionate about blending production-ready platform architecture with new tech and new paradigms. You’ll push the boundaries of OpenAI’s newest technologies to enable interactions and automations that are not only functional, but delightful. We value proactive, customer-centric engineers who can get the foundational details right (data models, architecture, security) in service of enabling great products.
In this role, you will:
Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems
Collaborate closely with product engineers and internal customers to understand their problems and implement effective solutions
Work with the research team to share relevant feedback and iterate on applying their latest models
Your background might look something like:
7+ years of professional engineering experience (excluding internships) in relevant roles at tech and product-driven companies
Former founder, or early engineer at a startup who has built a product from scratch is a plus
Proficiency with JavaScript, React, and other web technologies
Proficiency with a backend language (we use Python)
Some experience with relational databases like Postgres/MySQL
Interest in AI/ML (direct experience not required)
Proven ability to thrive in fast-growing, product-driven companies by effectively navigating loosely defined tasks and managing competing priorities or deadlines.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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