Why This Job is Featured on The SaaS Jobs
This HR Generalist role sits at the operational core of a SaaS business with a global footprint, supporting a cloud platform organisation where consistency and compliance must travel across regions. In the SaaS ecosystem, that combination—modern HR systems work alongside local labour regulation and government portals—often determines how smoothly a company can hire, onboard, and retain talent as it expands into new markets.
For a SaaS-career path, the role offers durable exposure to the mechanics that underpin scale: employee lifecycle ownership, data accuracy in HR systems, and cross-functional project work that typically connects HR to Legal, Facilities, and business leadership. Experience navigating audits, vendor-led background checks, and documentation standards translates well across subscription businesses that rely on repeatable processes and strong governance to support distributed teams.
This position is best suited to an HR generalist who prefers structured execution and is comfortable being the local point of contact for managers and employees. It will appeal to professionals who like balancing day-to-day casework with periodic process improvement, and who are interested in the intersection of HR operations, compliance, and stakeholder management within a product-led, cloud-first environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Human Resources Generalist – Saudi Arabia
HR Operations & Business Partner
Be the HR Business Partner for local managers and employees.
Support the implementation and execution of HR policies and procedures in alignment with local labor laws and global best practices.
Take end-to-end ownership of the employee lifecycle at Genesys, including onboarding, engagement, and offboarding processes.
Maintain and update HR systems and employee electronic files, ensuring data accuracy and confidentiality.
Participate in regional, cross-regional and cross-functional HR projects, contributing to process improvement and organizational effectiveness.
Employment Administration
Prepare and manage employment-related documentation, government forms, and official letters in compliance with company standards.
Generate HR reports and maintain administrative records as required.
Support employees with work permit applications and other employment-related government procedures.
Compliance & Government Portals
Oversee background verification processes through third-party vendors.
Support full compliance with Saudi labor regulations and requirements across government portals.
Assist with Nitiqat compliance, Iqama and visa management, and respond to audit requests as needed.
Facilities Administration
Support the Facilities Team, including management of office operations, compliance activities related to office maintenance, lease renewals, and Municipality License updates.
Support in planning and executing team events and local engagement activities.
Legal & Licensing Support
Collaborate with the Saudi Country Manager in managing relations and communications with Saudi government authorities as needed.
Collaborate with the Legal Team to manage and renew business licenses, ensuring timely updates and compliance across all platforms (Qiwa, Muqeem Portal, ZATCA, CR, COC, MISA).
Monitor expiry dates of licenses and proactively coordinate renewal processes.
This roles reports to the Sr. Manager HR META with a dotted line to the Country Manager of Saudi Arabia.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
