Why This Job is Featured on The SaaS Jobs
Selling AI-enabled customer service software into regulated financial institutions sits at the intersection of two durable SaaS themes: platform consolidation and measurable automation outcomes. This Enterprise Account Executive role is notable because it centers on complex, multi-stakeholder buying cycles where product value must be translated into operational impact across channels. The listing also signals a mature SaaS vendor context—enterprise customers, established positioning in a specific vertical, and a product category (customer experience/contact center) where differentiation increasingly depends on proof, not promises.
From a SaaS career standpoint, the work builds depth in enterprise pipeline mechanics: account selection, qualification discipline, and ROI storytelling that stands up to scrutiny. Experience gained here tends to transfer well across enterprise SaaS categories, particularly roles that require navigating procurement, security, and executive alignment. It also sharpens the ability to sell outcomes in environments where switching costs and risk management shape decision-making.
This role fits sales professionals who prefer structured deal execution and can operate with rigor across discovery, value framing, and negotiation. It will suit someone motivated by strategic account planning and comfortable collaborating with upstream lead generation while owning the close in a defined territory.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
The Role:
As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company.
What You'll Do:
- Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
- Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
- Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
- Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
- Leverage your negotiation skills to secure large contracts involving multiple stakeholders.
Qualifications:
- 6+ years of SaaS experience
- 3+ years selling into Financial institutions or contact centers/customer experience software
- 3+ years of complex sales experience
- A track record of consistently exceeding performance expectations.
- Outstanding communication proficiency in phone, email, and other channels.
- Ability to Navigate complex and intricate sales processes.
- Proficiency in advanced sales methodologies such as MEDDIC or Command of the message
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
*Want to know more about working at Glia? Check our Glia's Career FAQs
