Why This Job is Featured on The SaaS Jobs
HR Operations roles are often under-recognised in SaaS, yet they are where scalability becomes tangible: consistent onboarding, reliable payroll and compliance, and dependable employee support as headcount grows. This listing stands out because it centres on operational rigour, automation, and measurable service levels—signals of a SaaS organisation treating people operations as an internal platform rather than a back-office function. The scope across lifecycle management, governance, and vendor ecosystems reflects the complexity that emerges as SaaS teams expand across functions.
From a SaaS-career perspective, the work builds durable capability in designing repeatable processes, instrumenting them with reporting, and improving them through iteration. Ownership of dashboards and HR systems strengthens data fluency that translates across SaaS operating models, while partnering with stakeholders on benefits, compliance, and documentation develops cross-functional execution skills. Exposure to vendor management also mirrors common SaaS patterns of integrating third-party tools and services into core workflows.
This role fits an HR operator who prefers structured problem-solving and steady process improvement over ad hoc firefighting. It will suit someone comfortable leading a small team, setting service expectations, and using data to prioritise operational changes in an office-based environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Sr. / Manager - HR Operations
Location: Domlur, Bangalore – Work From Office
Experience: 10+ years
About the Role
As the HR Operations Manager, you will lead the backbone of our people engine—overseeing the entire employee lifecycle, ensuring operational excellence across payroll, compliance, benefits, HR help-desk, vendor management, and governance. You will lead a small team and drive process rigour, automation, and reporting.
What You’ll Own
- Manage the complete employee lifecycle (onboarding → exit) with high-quality SLAs.
- Oversee Payroll, compliance, benefits, and HR documentation in partnership with internal stakeholders.
- Run the Employee Help-desk and drive resolution efficiency and service excellence.
- Own HR governance, policy adherence, process audits & hygiene.
- Manage and evaluate HR vendors—payroll partners, background verification, insurance, etc.
- Deliver people analytics & dashboards using Google Sheets and HR systems.
- Drive continuous improvement, automation, and standardisation.
- Lead and mentor a sharp & lean HR Ops team.
What Makes You a Great Fit
- Strong understanding of HR Ops in a high-growth / multi-business setup.
- Hands-on mindset with comfort managing high operational volumes.
- Analytical, detail-oriented, and strong with data reporting.
- Excellent stakeholder management & execution discipline.
- Bachelor’s / Master's degree in Human Resources, Business Administration, or a related field.
- 8-10 years of experience in HR operations or a related field, with 2-4 years in a managerial role.
- Strong understanding of HR laws, policy development, and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in HRIS, data analytics, and reporting tools.
- Ability to work under pressure and manage multiple priorities effectively.
- Strong problem-solving skills and attention to detail.
- Experience in driving process improvements and change management initiatives.
