Why This Job is Featured on The SaaS Jobs
This Language Data Specialist role sits at the intersection of SaaS product delivery and applied AI. Genesys Cloud is positioned as a platform serving customer and agent experiences, and language data work is a foundational input to how conversational features perform across real-world use cases. In SaaS, where product quality is experienced through interactions at scale, disciplined annotation and evaluation are part of the production pipeline rather than a purely academic exercise.
For a SaaS career, the value here is learning how model performance is translated into shippable capabilities: building datasets, running error analysis, and feeding insights back into research and development. That experience tends to transfer across SaaS teams working on LLM-enabled features, search/knowledge systems, and automation, because the same data quality and measurement habits underpin iteration cycles, releases, and customer-impacting improvements.
This role is best suited to professionals who enjoy precise, guideline-driven work and can sustain quality over large volumes of language data. It also fits someone who wants a practical entry point into conversational AI within a SaaS environment, especially if motivated by cross-functional collaboration and incremental improvement rather than broad, ambiguous problem spaces.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Department & Team: Genesys Cloud Conversational AI, Language Engineering
Summary:We are seeking a highly detail-oriented Language Data Specialist to join our growing team. In this role, you will annotate, analyze and create language data to support the development of our cutting-edge AI and natural language processing products. Your keen attention to detail, analytical skills, and ability to work independently will be crucial as you help provide valuable insights and high-quality data to the research team.
This role is part of the Language Engineering team, where we contribute to the research, development, and evaluation of Genesys’ core AI capabilities in Speech & Natural Language Processing. Our work spans a range of product areas aimed at empowering excellence in customer and agent experiences, including chatbots/voicebots, knowledge, and agent assistive technologies including summarization, across a wide range of languages.
Key Responsibilities:
* Accurately annotate text data following detailed guidelines to identify linguistic features and categories
* Collaborate with the research team to resolve data ambiguities and provide feedback on the annotation process
* Perform qualitative error analysis and provide actionable insights to improve quality
* Support the creation of language datasets for model training and evaluation
* Assist the team with other ad-hoc data-related tasks as needed
Skills & Experience:
* Native or near-native proficiency in Portuguese and English. Proficiency in French, German, Dutch, Arabic, Japanese, Korean, Italian, or Spanish an additional plus.
* Exceptional attention to detail, ability to work accurately and efficiently, ability to quickly learn and apply new concepts and guidelines
* Proficient with productivity software and text editors
* 1+ years of experience with language data annotation, manipulation, and analysis and familiarity with annotation tools (preferred)
* Degree in linguistics, modern languages, or related field, or equivalent experience
* Experience with LLMs, Conversational AI tools, and associated technologies a plus
* Interest in conversational AI, NLP, and language technologies
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
