Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us.
Job Description
Manage all activities of the pre-sales resources with a particular region.
As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.
Provides advice and counsel to sales management in the effective use and deployment of technical resources.
Must maintain close alignment with sales, support and implementation functions.
Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.
Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
Conduct effective requirements gathering to clearly identify customer problems.
Build and deliver compelling technical demonstrations of the Freshworks products.
Articulate the value of Freshworks solutions to a variety of audiences.
Be a lifelong learner and develop your skills continuously.
Evangelize a refreshing user experience on the Freshworks platform
Qualifications
1 – 4 years in Solution Engineering or in any technical role is a plus.
Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.
Extensive expertise supporting mid-market customers and creating service/support strategies.
Strong organisational and analytical skills.
Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
Strong written and verbal communication skills.
Successful track record of working and influencing matrixes organizations.
Flexible to work in any shift.
SKILLS
Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers.
Advanced Solution Architecture & Design: Designing complex, multi-product solutions.
Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations.
Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products.
Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions.
Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs.
RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses.
Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives.
Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders.
Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward.
Collaboration & Teamwork: Working effectively within the SE team and cross-functionally.
Analytical Skills: Dissecting customer needs and technical issues methodically.
Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations.
Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities.
Initiative & Proactiveness: Identifying areas for improvement and taking action.
Additional Information
Shift Timings : US Shift (6PM-3AM or 7PM-4AM)
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
