What's the opportunity?
Intercom is taking big swings to reshape the customer service industry through our cutting edge, AI-powered platform. To help us achieve our mission, we are seeking a strategic and experienced Director of Technical Recruiting to lead and scale our efforts in attracting top technical talent across Machine Learning, Engineering, Product, Research & Design teams. In this role, you will partner closely with senior leadership across the R&D organization, guiding a team of recruiters to execute on aggressive hiring goals that will shape the future of Intercom’s technology and innovation.
You will also be a key member of the People Leadership team, driving and collaborating on strategic initiatives to help shape the future of Intercom.
What will I be doing?
Strategic Talent Leadership
- Partner with R&D leadership to align recruiting with business goals and long term org plans
- Translate current and future hiring needs into clear, scalable recruiting strategies for AI and core engineering
- Provide regular insights and updates on pipeline health, risks, metrics, and progress toward hiring plans
Build and Lead a High Performing Team
- Lead and develop a team of technical recruiting managers and recruiters
- Set high standards, provide mentorship, and elevate the team’s capability to hire exceptional talent across multiple technical domains
- Foster a culture of accountability, collaboration, and continuous improvement
Strategic Talent Partnership
- Reduce low leverage operational work and increase strategic partnership with R&D leaders
- Ensure recruiters act as trusted advisors who understand team priorities, talent gaps, and long term growth needs
- Introduce scalable processes that allow the team to focus less on coordination and more on high value talent work
- Raise the bar on the quality of candidate assessment, stakeholder alignment, and hiring decision making
Market and Talent Insights
- Stay ahead of trends in R&D and machine learning markets
- Advise leaders on talent availability, competitive pressures, and compensation expectations
- Use data and external signals to shape hiring plans and influence decision making
Employer Brand and Talent Attraction
- Highlight Intercom’s R&D culture, AI innovation, and technical challenges
- Enable the team to attract top talent through storytelling, events, outreach, and strong representation of the Intercom brand
What skills do I need?
• 8+ years of technical recruiting experience in a scaling software or technology environment
• 5+ years leading and developing senior recruiting talent, with exceptionally high standards
• Strong experience using recruiting data, metrics, and analytics to drive decisions
• Deep understanding of machine learning and engineering talent markets with a proven track record hiring in highly competitive environments
• Ability to influence and communicate effectively across technical and executive stakeholders
• Demonstrated experience building trust and partnering closely with senior leadership
• Creative problem solving, strong organisational skills, and comfort navigating ambiguity
• Passion for Intercom, understanding of our product, and excitement for our mission and growth
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
