Why This Job is Featured on The SaaS Jobs
This Senior Product Operations Manager role stands out in SaaS because it sits at the operational core of an AI-first, enterprise platform where product quality is inseparable from model behavior. The focus on “evaluation” signals a maturing stage of product development: moving beyond building features to establishing repeatable, auditable mechanisms that determine whether the product is ready to ship across markets and use cases.
From a SaaS career standpoint, the work maps closely to how modern platforms scale responsibly—building systems, checkpoints, and single sources of truth that connect research outputs to product releases. Experience translating domain-expert methodologies into tooling, dashboards, and governance is broadly transferable across SaaS companies working with data-heavy products, regulated workflows, or reliability-sensitive customer environments. The cross-functional surface area—Product, Engineering, Research, vendors—also mirrors how platform organizations run once complexity outgrows informal coordination.
This role is best suited to operators who prefer structured problem-solving over ad hoc firefighting, and who enjoy turning ambiguous technical concepts into durable processes. It will fit someone comfortable acting as the connective tissue between technical teams and non-technical experts, with an interest in how SaaS products maintain trust as they expand in scope and geography.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We’re looking for a technical, systems-minded operator to build and scale the evaluation engine behind Harvey’s platform. As we expand globally, ensuring our models behave reliably, accurately, and jurisdictionally correctly is mission-critical—and evaluation complexity is increasing 10x.
As a member of our Product Operations team, you’ll work closely with Applied Legal Researchers, Product, Engineering, AI Research, and human data providers to operationalize evaluation methodologies and embed them into our product development lifecycle. You’ll create the workflows, systems, and tooling that make evaluation a first-class product capability at Harvey.
This is a high-ownership role for someone who thrives in ambiguity, loves building structure from ambiguity, and wants to help scale the evaluation infrastructure of a global AI company.
What You’ll Do
Build and scale the systems that power model and product evaluations across Harvey
Embed evaluation workflows and readiness checkpoints into the product development lifecycle
Create the single source of truth for evaluation status, results, history, and launch readiness
Turn Expert-designed evaluation methodologies into scalable, repeatable operational processes
Manage relationships with human data vendors and ensure evaluation quality meets legal standards
Work with Engineering and Research to improve evaluation tooling, automation, and dashboards
Drive evaluation readiness for major product and model launches across geographies and jurisdictions
Document and operationalize evaluation governance as complexity increases
Help define how Harvey ensures model accuracy, reliability, and trust at global scale
What You Have
4–7+ years in technical program management, product operations, research operations, or evaluation/benchmarking roles
Experience working with ML/AI evaluations, benchmarking frameworks, or scientific workflows
Comfort with statistical methodologies and SQL or Python, or similar tools to interpret evaluation data
Ability to work deeply with legal experts and operationalize complex evaluation methodologies
Strong cross-functional coordination skills across Product, Engineering, Research, and data providers/vendors
High attention to detail and a bias toward clarity, rigor, and reproducibility
Ability to navigate extreme ambiguity and bring order to complex systems
Strong communication skills and comfort translating technical nuance for diverse stakeholders
Desire to do whatever it takes to make evaluation systems successful—from writing documentation to diagnosing pipeline issues
Bonus Points
Experience in legal tech or working with domain experts in regulated industries
Experience managing human data providers or human-in-the-loop evaluation pipelines
Background in ML research, data quality management, or evaluation science
Early employee at a hyper-growth startup
Experience at world-class product or platform operations orgs (ex: Stripe, Ramp)
Compensation
$178,500 - $210,000 USD
Please find our CA applicant privacy notice here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
