Why This Job is Featured on The SaaS Jobs
This IT Operations Analyst role stands out in a SaaS environment because it sits at the intersection of internal service reliability and identity-driven access management. Supporting an office-based workforce while administering tools like Okta, Google Workspace, and Slack reflects how modern SaaS companies run: productivity and security are delivered through a tightly integrated stack rather than traditional on‑prem systems.
From a SaaS career perspective, the work builds durable operating muscle in areas that scale with any subscription business—onboarding/offboarding, device and app lifecycle management, and standardized support workflows. The emphasis on root-cause analysis, documentation, and automation creates exposure to the kind of operational maturity SaaS teams rely on as headcount and tool sprawl increase, while keeping the practitioner close to day-to-day user pain points that shape internal platform decisions.
The role is best suited to someone who prefers hands-on problem solving with clear ownership of outcomes, and who enjoys translating technical fixes into a smoother employee experience. It fits an operator who wants breadth across endpoint support, access controls, and light security hygiene, with an interest in gradually formalizing processes and automations rather than treating support as purely ticket throughput.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our San Francisco office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.
You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V). This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact.
What You’ll Do
Create a great employee experience through hands-on IT support for employees in our San Francisco office.
Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
Assist with basic security best practices and help enforce IT policies.
Collaborate with the IT team on automation, documentation, and process improvements.
Identify and track recurring problems and their root causes, working with system owners to solve them permanently.
What You Have
Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
Strong communication and stakeholder management skills, especially with non-technical teams.
Ability to thrive in a fast-paced, high-growth, and global environment.
Bonus Points
Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks.
Experience managing MDM tools like Jamf, Kandji, or Intune.
Experience with Microsoft Office and Windows.
Compensation
$115,000 - $155,000 USD
Please find our CA applicant privacy notice here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
