Why This Job is Featured on The SaaS Jobs
Genesys operates in the enterprise SaaS segment through Genesys Cloud, where recurring revenue performance is tightly linked to customer adoption, retention, and usage. A strategic finance manager focused on revenue reporting and analytics sits close to those SaaS-specific mechanics, translating operational signals from Customer Success into financial narratives that can stand up in management and board contexts.
For a SaaS finance career, the role builds durable capability in subscription economics: connecting leading indicators to revenue outcomes, working within ASC 606 constraints, and improving the reliability of analytics across systems such as Salesforce and planning tools. The emphasis on frameworks to quantify AI impact also reflects a broader shift in SaaS toward measuring product and platform value beyond seat-based licensing, a skill set that is increasingly portable across modern software businesses.
This position tends to suit professionals who prefer cross-functional partnering over purely back-office reporting, and who enjoy turning ambiguous questions into decision-ready analysis. It aligns well with someone at the manager level who wants ownership of recurring analytical rhythms while still staying hands-on with data, tooling, and process improvement in a large-scale SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Strategic Finance Manager for Revenue Reporting and Analytics creates reliable analysis to tell a comprehensive narrative that drives actionable insight. This role partners closely with Customer Success, revenue forecasting, and other cross functional teams to build clear narratives that guide strategic decisions. Genesys is transforming the customer experience landscape with empathy driven innovation and AI powered orchestration, and this role is essential in connecting data to that broader mission. Joining Genesys means becoming part of a global team that is redefining how organizations engage with customers while developing a meaningful and influential finance career.
Responsibilities
Become a trusted partner and advisor for the Customer Success organization
Help tell the comprehensive Genesys narrative of durable, profitable revenue growth at scale
Create reliable analysis that presents a clear narrative and drives actionable insights
Partner with cross functional teams to establish an AI analytics framework that quantifies AI impact for customers and the business
Be proactive by setting expectations, anticipating key trends, and measuring outcomes against projections
Lead and support cross functional initiatives designed to improve analytics quality and reporting effectiveness
Identify and implement process and system improvements based on an understanding of data flows and available technology solutions
Prepare ad hoc and recurring analysis to connect leading indicators to revenue and to support business reviews for management and board reporting
Key Attributes
Strong commitment to accountability with consistent self review and a focus on accuracy
Intellectual curiosity with the ability to leverage available tools, conduct independent research, and collaborate cross functionally to solve complex questions
Presentation skills that resonate with varied audiences across multiple levels of the organization
Initiative to continue learning and applying new AI tools and automation capabilities
Agility to balance multiple projects, timelines, and high priority stakeholder needs
Ability to analyze and interpret data and develop insights that synthesize information across diverse functions
Strong organizational skills with the ability to self direct work in a dynamic and entrepreneurial environment
Strong communication skills with the ability to simplify complex concepts and establish credibility with senior leaders
Basic Qualifications
Bachelor's degree in Accounting, Finance, Statistics, or a related field
CPA, MBA, or equivalent credential (preferred)
Advanced Excel skills
Six or more years of analytical experience in strategic finance, FP&A, investment banking, or consulting with preference for SaaS experience
Strong understanding of ASC 606 and GAAP accounting for SaaS businesses
Experience with Workday, Adaptive, and Salesforce (preferred)
Experience with systems and data visualization tools such as Workday, Tableau, or SQL
#LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$98,800.00 - $183,600.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
