Why This Job is Featured on The SaaS Jobs
Business systems administration roles sit at the operational core of many SaaS organisations, where subscription delivery depends on reliable access, configuration control, and predictable change management. This BSS Administrator position is notable for its emphasis on day-to-day platform stewardship—monitoring, maintenance support, and structured configuration—alongside coordination with vendors and non-technical stakeholders.
For a SaaS career, the long-term value comes from building fluency in how enterprise applications are governed: role-based access, license utilisation, ticket workflows, and audit-ready documentation. Exposure to patching cycles, minor upgrades, and post-change testing develops practical judgement around risk, traceability, and service continuity—skills that translate across SaaS environments that operate on SLAs and recurring customer expectations.
The role best suits someone who prefers clear processes and measurable outcomes, and who enjoys being the connector between end users, IT teams, and external providers. It also fits professionals who want to deepen fundamentals in IT service management and systems hygiene while contributing to incremental improvements through documentation, reporting, and repeatable support practices.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Key Responsibilities
System Administration & Configuration:
-Execute daily operational tasks, maintenance, and configuration changes within enterprise systems as directed.
-Assist in setting up and testing new system modules or minor feature configurations based on detailed instructions.
System Performance & Maintenance:
– Perform routine system monitoring to ensure stability and identify minor performance issues.
– Assist in the execution of scheduled system maintenance, patch deployments, and minor upgrades under the supervision of senior staff or vendors.
User Access & License Management:
– Process and manage user account creation, modification, and deactivation, ensuring adherence to established access control policies.
– Assist in tracking and reporting system license usage and supporting license compliance activities.
Cross-Department Collaboration:
– Work with various business units (e.g., Procurement, HR) to gather requirements for minor system changes or enhancements.
– Communicate system-related issues and updates clearly to end-users and non-technical teams.
Continuous Improvement Projects:
– Participate in system enhancement and process efficiency projects by performing testing, documenting outcomes, and assisting with implementation tasks.
– Identify opportunities for minor process improvements through optimal system utilization.
Documentation:
– Maintain and update existing system documentation, including configuration guides, user manuals, and standard operating procedures (SOPs).
– Accurately log support activities, system changes, and maintenance performed.
Support & Troubleshooting:
– Serve as the first and second line of support for business system issues, diagnosing problems, and implementing known solutions.
– Escalate complex or unresolvable issues to the Senior Administrator or specialized IT teams/vendors promptly.
– Ensure timely resolution of support tickets in line with IT service level agreements (SLAs).
Security & Compliance:
– Apply established security policies and access controls when managing user accounts and system permissions.
– Report potential security risks and assist in gathering evidence for internal or external audits.
Training & Guidance:
– Provide basic guidance and assistance to end-users on system functionalities and usage best practices.
– Assist in developing basic training materials and user-facing support documents.
Vendor Coordination:
– Log and track support tickets with system vendors and follow up on progress.
– Assist the Senior Administrator in coordinating vendor-led maintenance, testing system features post-upgrade, and documenting the outcomes.
Skills, Knowledge and Expertise
- Strong English (can communicate and write)
- System Administration: Proficiency in managing user accounts, access controls, and security permissions (role-based access control).
- Enterprise Applications: Practical experience with administering and supporting
- IT Service Management: Foundational knowledge of ITIL or other ITSM frameworks, especially in areas like incident management, request fulfillment, and change management.
- Data & Reporting: Ability to run queries, generate basic reports, and understand data structures within business systems.
- Troubleshooting: Systematic approach to diagnosing system errors, identifying root causes, and applying fixes
- Vendor/Tool Management: Experience managing support tickets and working with vendor portals for software support and updates
Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
