Why This Job is Featured on The SaaS Jobs
This People Technology Delivery Manager role stands out as a SaaS-relevant seat at the intersection of product-like internal platforms and operational scale. In subscription businesses, the employee experience is tightly coupled to systems reliability, clean data, and repeatable workflows; the remit here—roadmap ownership, implementations, integrations, and adoption—maps directly to how modern SaaS companies professionalise internal tooling as they grow.
From a career standpoint, the work builds durable SaaS skills that translate across companies: running multi-stakeholder delivery, creating governance for an intake pipeline, and turning business requirements into shipped system changes with measurable adoption. The emphasis on vendor management and cross-functional alignment mirrors how SaaS teams operate with external platforms and internal customers, while exposure to AI-enabled automation and workflow optimisation reflects a broader shift toward operational leverage through software.
This role is best suited to professionals who enjoy structured delivery and are comfortable being the connective tissue between People, IT, Finance, and business leaders. It fits someone who prefers clarity, documentation, and risk management over ad-hoc problem solving, and who wants to build a long-term SaaS career in internal platform delivery rather than purely HR operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
The People Technology Delivery Manager is responsible for managing delivery of People Technology initiatives. This role works across People, IT, Finance, and business teams to implement new systems, optimize existing ones, and ensure seamless adoption. You will drive timelines, manage vendors, mitigate risk, and ensure each People tech project meets business requirements and high-quality delivery standards.
About the Team:
The People Solutions team is transforming how Gusto supports its people by pairing cutting-edge AI with smart automation. We optimize workflows, enhance service delivery, and free up teams to focus on meaningful, high-impact work to support a more responsive, efficient, and future-ready people experience.
Here’s what you’ll do day-to-day:
Portfolio Strategy & Roadmap
- Partner with the People Tech team and People Leadership to manage the People Technology roadmap
- Manage intake and prioritization of technology initiatives in partnership with stakeholders and People leadership
Project & Change Management
- Lead People tech implementations, enhancements, and cross-functional technology projects (implementations, upgrades, integrations, workflow redesign, system rollouts).
- Build project plans, manage scope, timelines, mitigate risks, track milestones and ensure smooth go-lives.
- Facilitate requirements gathering, process mapping, and documentation.
- Coordinate cross-functional teams and ensure clear communication across stakeholders on project status and delivery.
- Collaborate with customers and stakeholders to develop change-management strategies to drive adoption, including training plans, communications, and support resources.
- Establish best practices for project execution, documentation, and governance.
Stakeholder & Vendor Management
- Oversee vendor performance, licensing, renewals, SLAs, escalations, and negotiations.
- Track project budgets, licensing needs, and implementation costs.
Here’s what we're looking for:
Required
- 5–8+ years of experience in HR technology, project management, HRIS, or People Operations roles.
- Strong understanding of HR processes (recruiting, onboarding, performance management, comp cycles, employee engagement, L&D).
- Proven project management skills; experience running end-to-end tech implementations.
- Excellent cross-functional communication, stakeholder management, and vendor-negotiation skills.
Preferred
- Project management certification (PMP, CAPM, Scrum, Prosci).
- Experience with Project Management tools (Asana, Jira, Smartsheet).
- Exposure to data migration, testing methodologies, and process mapping.
- Experience working in high-growth or fast-paced environments.
Our cash compensation amount for this role is between $188,085 - $231,972/year in Denver, between $221,275 - $272,906/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
