Why This Job is Featured on The SaaS Jobs
This Senior Analyst, Product GRC role stands out because it sits directly on the fault line where SaaS product delivery meets enterprise trust requirements. In cloud platforms that orchestrate customer interactions and data flows, governance and compliance are not back-office functions; they shape what can be shipped, how it is operated, and which customers can be served under regulated expectations.
For a long-term SaaS career, the work builds durable fluency in risk-based decisioning across a living product surface area—controls, KRIs, audits, and tool-driven reporting that must stay aligned as features, infrastructure, and third-party dependencies evolve. Experience mapping frameworks such as ISO 27001, PCI DSS, and NIST into practical control testing and monitoring tends to transfer well across B2B SaaS, especially where security reviews and procurement scrutiny influence revenue and retention.
This position is best suited to professionals who prefer structured problem-solving, clear documentation, and stakeholder coordination over purely technical delivery. It fits someone comfortable translating ambiguous regulatory signals into actionable programs, and who enjoys improving systems and reporting so leadership can make informed trade-offs. It also signals a path for practitioners who want to mentor others while remaining hands-on with GRC operations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Risk Management:
Conduct and manage advanced risk assessments as per org laid out procedure.
Develop and maintain a robust risk management framework, including risk registers and mitigation plans.
Monitor key risk indicators (KRIs) and escalate critical risks to their leadership.
Compliance Management:
Ensure compliance with applicable laws, regulations, and industry standards.
Oversee the development and implementation of compliance programs and policies.
Conduct regular compliance audits and reviews to identify and address compliance gaps.
Control Testing and Monitoring:
Design and execute effective control testing procedures to assess control design and operating effectiveness.
Monitor control performance and identify control weaknesses.
Collaborate with internal and external audit and other relevant teams to ensure control adequacy.
GRC Tool Administration:
Manage and optimize GRC tools and systems, ensuring data accuracy and integrity.
Configure and customize GRC tools to meet evolving business needs.
Generate insightful reports and dashboards to support decision-making.
Mentoring and Development:
Mentor and develop junior GRC team members.
Foster a culture of risk awareness and compliance.
Collaborate with cross-functional teams to promote a risk-conscious mindset.
Able to produce clear, concise, and impactful reports, policies, and procedures with limited guidance.
Build strong relationships with key stakeholders and peers across the organization.
Effectively communicate risk information to stakeholders with limited guidance.
Excellent written and verbal communication skills.
Experience and Qualification
Bachelor's degree in a relevant field such as information systems, business administration, or finance.
5+ years of experience in GRC, risk management, security or compliance.
Excellent analytical and problem-solving skills.
Attention to detail and accuracy.
Understanding of data analytics and visualization tools.
Experience with GRC tools and platforms
General understanding of different national and international compliance requirements and emerging regulatory landscape.
Desired Certification in GRC or cybersecurity (e.g., CISA, CISSP).
Must have: Understanding of 270001, and a fair understanding of PCIDSS, NIST frameworks, Risk Management
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
