Why This Job is Featured on The SaaS Jobs
This Senior Product Manager role sits at a mature, data-rich SaaS company operating in omnichannel messaging—an area where product decisions directly influence measurable customer outcomes. The focus on automated “journeys” and AI decisioning reflects a broader SaaS shift from configurable tools toward systems that recommend and execute actions, raising the bar for explainability, controls, and trust.
From a SaaS career standpoint, the remit builds durable product muscle: translating complex backend logic into usable workflows, defining guardrails for automation, and instrumenting performance so customers can understand tradeoffs. Work that spans reporting, adoption, and cross-channel expansion tends to sharpen skills in platform thinking, customer feedback loops, and outcome-oriented product strategy—capabilities that travel well across B2B SaaS categories where retention and expansion depend on sustained value delivery.
The role is best suited to product managers who like owning end-to-end outcomes and can navigate ambiguity without relying on rigid playbooks. It will fit someone comfortable partnering closely with engineering, data science, and go-to-market stakeholders, and who is motivated by turning sophisticated systems into products that enterprise users can confidently adopt and scale.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
Personalization has long been marketing’s holy grail. At Attentive, we’re finally making it real.
In this role, you will own and scale AI Journeys, Attentive’s fully automated messaging product, transforming shopper intent into high-performing, 1:1 personalized consumer experiences. This is a high-impact, end-to-end opportunity at the heart of Attentive’s AI strategy, where you’ll shape how brands adopt automation with confidence and how consumers experience the future of shopping.
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What You’ll Accomplish- Design controls, guardrails, and workflows that give marketers confidence to adopt AI-driven personalization at scale.
- Deliver clear visibility, metrics, and reporting that explain performance, outcomes, and tradeoffs, turning automation from a black box into a trusted system.
- Translate complex AI decisioning into simple, intuitive marketer experiences.
- Build tight feedback loops with enterprise customers and internal GTM teams to ensure the product solves real-world problems and earns long-term adoption.
- Elevate the shopper experience with more intelligent, timely, and relevant messaging.
- Partner closely with engineering, data science, analytics, and design to continuously improve results, including applying generative AI and machine learning to personalize content and optimize delivery.
- Extend the product across channels and use cases to unlock more value for customers.
Your Expertise- You measure success by shipped impact. With 4+ years of product management experience, you’ve owned products from discovery through scaling and can point to concrete outcomes.
- You are deeply attuned to your audience, with an exceptional ability to translate customer needs into intuitive product experiences.
- You quickly become the go-to owner for everything you touch, obsessed with the details and relentless about results.
- You thrive in ambiguity, rolling up your sleeves and learning by doing.
- You excel across both sides of the product, from backend decision logic and system architecture to the user experience and customer trust it creates.
- Bonus: Experience building or working closely with ML and/or AI-driven systems.
- Bonus: Past success unlocking adoption for complex products and/or optimizing consumer journeys.
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You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full time position is $175,000 - $219,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-BH1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
