Why This Job is Featured on The SaaS Jobs
Freshworks operates in the customer and employee experience SaaS category, where product adoption, support performance, and lifecycle engagement generate high-volume operational data. A Lead in Data Analytics in this environment sits close to the systems that translate usage and service signals into decisions, making data warehousing and reliable pipelines central rather than ancillary to the business.
From a SaaS career perspective, the role builds durable capability in the modern analytics stack: dimensional modeling and warehouse design, SQL performance tuning, Python-based automation, and cloud-native implementation on AWS. These skills transfer across SaaS functions—from product analytics to revenue operations—because most subscription businesses depend on consistent, governed datasets to measure retention, efficiency, and customer outcomes over time.
This position tends to suit an analytics professional who prefers owning core data foundations and partnering with stakeholders across time zones, balancing independent execution with cross-functional alignment. It also fits someone who values technical depth (query optimization, integrity, security, performance) while still being oriented to practical reporting and insight delivery, with optional exposure to BI tooling such as Power BI or Tableau.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We are looking for a highly skilled Lead Data Analyst with strong expertise in Data Warehousing & Analytics to join our team. The ideal candidate will have extensive experience in designing and managing data solutions, advanced SQL proficiency, and hands-on expertise in Python.
Key Responsibilities:
- Design, develop, and maintain scalable data warehouse solutions.
- Write and optimize complex SQL queries for data extraction, transformation, and reporting.
- Develop and automate data pipelines using Python.
- Work with AWS cloud services for data storage, processing, and analytics.
- Collaborate with cross-functional teams to provide data-driven insights and solutions.
- Ensure data integrity, security, and performance optimization
Qualifications
- 7- 9 years of experience in Data Warehousing & Analytics.
- Strong proficiency in writing complex SQL queries with deep understanding of queryoptimization, stored procedures, and indexing.
- Hands-on experience with Python for data processing and automation.
- Experience working with AWS cloud services.
- Ability to work independently and collaborate with teams across different time zones.
- Good to Have: Hands-on experience with reporting tools like Power BI or Tableau.
Skills Inventory
- Data Warehousing & Analytics: Design, development, and maintenance of scalable data solutions.
- SQL Expertise: Advanced query writing, optimization, stored procedures, and indexing.
- Programming & Automation: Python for data processing and pipeline automation.
- Cloud Platforms: AWS services for storage, processing, and analytics.
- Data Governance: Integrity, security, and performance optimization.
- Collaboration: Cross-functional stakeholder management across time zones.
- Visualization (Good to Have): Experience with BI/reporting tools such as Power BI or Tableau.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
