Why This Job is Featured on The SaaS Jobs
Customer Success roles remain a core lever in B2B SaaS because recurring revenue depends on sustained adoption, renewal confidence, and measurable outcomes after the sale. This listing is notable as a “future opportunities” pipeline for Customer Success in the US, signalling an organisation that plans ahead for customer-facing capacity rather than hiring only at the point of urgency. In SaaS terms, that typically maps to a mature operating cadence around retention and expansion.
For a long-term SaaS career, the work described builds durable skills at the intersection of product usage and business impact: translating technical capability into ROI narratives, running structured business reviews, and partnering with Sales, Product, and services functions. Those are competencies that transfer across most subscription models, particularly where success is defined by time-to-value, adoption depth, and stakeholder alignment.
This role will suit professionals who prefer consultative, outcome-oriented account work and who are comfortable influencing across executive and operational audiences. It also fits candidates who enjoy cross-functional coordination and can move between strategic planning and practical enablement, especially in remote, distributed customer environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Interested in being considered for future Customer Success Manager opportunities at PagerDuty?
Connect with us here!
At PagerDuty, our Customer Success Managers are trusted advisors who partner closely with our customers to help them achieve business outcomes and transform how they work in real time. We love connecting with passionate customer advocates who thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life.
Our Customer Success team is the heartbeat of our customer experience—empowering businesses across industries to operate efficiently, scale securely, and continually improve their customer engagement.
What We Look For
- Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change.
- Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
- Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
- Skilled communicators who excel in consultative conversations—influencing at all levels and facilitating meaningful, outcome-driven discussions.
- Individuals who can translate complex technology concepts into actionable insights—helping customers realize ROI and drive growth through data-driven decisions.
A Day in the Life of a CSM at PagerDuty
- Act as a trusted advisor guiding customers through their digital transformation journey.
- Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
- Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
- Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
- Drive collaboration across internal teams to ensure customers experience maximum value and operational success.
If you’re excited about empowering organizations, driving measurable outcomes, and building lasting partnerships—let’s stay connected!
