Why This Job is Featured on The SaaS Jobs
Within SaaS, Solutions Engineering often sits at the hinge point between product capabilities and real-world customer environments. This Senior Solutions Engineer role is notable because it focuses on hybrid infrastructure automation and architecture inside an observability SaaS business, where high-volume telemetry, uptime expectations, and security constraints tend to be non-negotiable. The remit spans cloud and on‑prem networking, identity, and automation—areas that frequently determine whether a SaaS platform can be operated reliably at scale.
From a career perspective, the work maps closely to the technical problems that recur across SaaS companies: standardising infrastructure through IaC, building repeatable provisioning, and applying DevOps practices to compliance, cost governance, and resilience. Exposure to 24x7 systems and architectural reviews is especially portable, as many SaaS organisations eventually need the same discipline around guardrails, observability, and platform reliability—regardless of domain.
This position tends to suit experienced engineers who prefer end‑to‑end ownership and can act as a subject-matter partner across IT and engineering stakeholders. It also aligns with professionals who enjoy balancing hands-on implementation (Terraform, CI/CD, automation) with design decisions, and who are comfortable supporting enterprise systems through an on‑call rotation during regional daylight hours.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
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The proliferation of machine log data has the potential to give organizations unprecedented real-time visibility into their infrastructure and operations. With this opportunity comes tremendous technical challenges around ingesting, managing, and understanding high-volume streams of heterogeneous data.
As a Sr Solutions Engineer, you will actively contribute to, architect for, and lead IT in the design and development of new infrastructure automation projects. You will be instrumental in helping us solve, by architecture and implementation, complex hybrid infrastructure problems among IT’s robust inventory of networking systems, applications, and cloud infrastructure. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of IT and engaging on projects under the guidance of the Lead Solution Architect.
You are a strong senior solutions engineer who is passionate about scalable, resilient, secure, and cost-efficient infrastructure solutions. You care about producing clean, elegant, maintainable, robust, well-tested code; you do this as a member of a team, helping the group come up with a better solution than you would as an individual. You are well-versed in on-premise and cloud networking to the level that you are comfortable acting as a subject matter expert in those topics. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.
Responsibilities:
- Designing and implementing complex and well-architected enterprise infrastructure solutions
- Work to improve existing IT-managed systems, solutions, and process through architectural reviews and design enhancement initiatives
- Deep experience in devops methodologies and practices as applied to infrastructure, cloud, identity, integration and network solutions
- Improve systems to provide strict compliance adherence, security guardrails, and cost-optimization
- Lead a drive forward the the re-architecting of IT systems, solutions, and processes for more streamlined, scalable, and resilient implementations
- Engage and push forward well-architected, end-to-end provisioning solutions for a growing enterprise organization across multiple environments and types of infrastructure
- Build strong partnerships and engage with other teams at Sumo Logic to create solutions that enable and benefit all parties and increased derived value
Requirements:
- 6+ years of industry experience with a proven track record of ownership and delivery
- Experience developing scalable, secure, and resilient infrastructure architectures and implementations
- Experience in observability and cost-optimization in application, server, and cloud (AWS preferred) settings
- Experience working with Fortinet network devices on a system administration and configuration level
- Experience with DNS optimization and consolidation (CloudFlare, AWS Transit Gateway, and Route53 preferred) as well as VPN management (Fortinet and ZScaler preferred)
- Experience with Identity Providers (Okta preferred)
- Experience with Certificate Management (Digicert and AWS ACM preferred) and authentication
- Hands-on infrastructure as code experience (Terraform preferred) as well as CI/CD pipelines (Scalr and GitHub Actions preferred)
- Experience with writing automations and system integrations (Python preferred)
- Excellent verbal and written communication skills
- Experience implementing robust and well-architected designs for enterprise scale systems
- Experience and comfort with an on-call schedule for enterprise systems during daylight hours regional time
Desirable:
- Regional IT site leadership experience is a major positive
- Experience in the following specific technologies is a plus:
- You should have a passion for continuous learning and deep technological curiosity
- Agile development experience and a familiarity with Jira, sprints, and pointing
About Us:
Sumo Logic, Inc., empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
