About the Role
We are looking for a Quality Assurance Engineer with dedication, and an eye for detail to ensure quality software for our customers. Use your strong expertise in networking and system administration to build our suite of SaaS software products. You are an integral part of our team, supporting software quality testing that is pivotal for our growing suite of automated endpoint management platform. Work on a diverse squad of software development engineers, to validate the functionality of new product features, designing and implementing test cases. Use your knowledge of the automation endpoint management platform industry and products, operating systems, as well as your expertise in QA testing deep into the systems level of the software stack. Work with top-tier engineers and leadership as you manage a stream of new and exciting software challenges.
Our software development teams are growing, and we are adding QA Engineers to several different product teams. We love that your skills and experiences are unique to you and would like to match your skills to the teams and products where you can make the greatest impact here at NinjaOne.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.
What You’ll be Doing
- IT Operations Expertise: dive into our suite of software products and become an in-house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback.
- Quality Testing & Troubleshooting: responsible for comprehensive software testing, to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.
- Documentation: create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address.
- Continuous Improvement: recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.
- Collaboration: work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved.
- Other duties as needed. Outstanding communication skills.
About You
- Bachelor's degree in technology is a distinct advantage, though not mandatory
- 5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential.
- 2+ years of experience scripting in at least one or preferably multiple scripting languages such as PowerShell, Bash, Batch, Python, etc.
- Previous experience with at least 2 of the 3 operating systems: Windows, Mac or Linux is required. Including an understanding of system settings, the Windows Registry, and other OS foundational aspects.
- Experience with computer networks and network equipment setup and management, understanding of network hardware would make you stand out.
- Experience working with databases including PostgreSQL, SQL, and MySQL.
- Experience setting up and configuring Virtual Machines (VM). A focus on ESXi and Hyper-V will be advantageous.
- Experience with Virtuallazion platform - VMWare Fusion, VirtualBox, Parallels.
- Experience using command line and PowerShell tools for administration computer operating systems.
- Ability to collect and analyze information from log files.
- Experience using API platforms, NinjaOne uses Postman experience which would be a plus.
- Experience with any remote-control tools including TeamViewer, Splashtop, AnyDesk, ConnectWise.
- Experience with TCP/IP protocols, especially SNMP, TCP, UDP, ICMP, DN; will make you a good fit for our network monitoring team.
- Experience with Jira and Jira X-Ray extension will make you standout as well.
- Engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights.
- Attention to detail, ensuring that all bugs and inconsistencies go unnoticed.
- Ability to think on your feet, coupled with analytical prowess, for identifying, documenting, resolving or escalating issues as they arise.
- Outstanding communication skills.
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $80,000 to $110,000 per year.
For roles based in New York, the base salary hiring range for this position is $80,000 to $110,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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