Software Engineer - Voice

Genesys • Full-time • Galway (Flexible), Ireland • 1m ago

Why This Job is Featured on The SaaS Jobs

This Software Engineer – Voice role sits at a core SaaS infrastructure layer: cloud telephony inside a large, established SaaS platform (Genesys Cloud). Voice is a differentiated surface area in SaaS because it combines real-time media constraints with the operational expectations of multi-tenant cloud services, and the listing signals work across both application logic and the underlying routing/signaling stack.

From a SaaS career perspective, the role builds durable experience in running distributed systems where reliability, observability, and incident response are part of the engineering craft. Exposure to AWS-native services, microservice design, asynchronous messaging, and production troubleshooting maps cleanly to many SaaS domains beyond contact center—payments, logistics, collaboration, and any product with latency-sensitive workflows. The additional SIP/OpenSIPS and test automation angle also develops a specialization that is uncommon but broadly valuable in communications-heavy SaaS.

The fit signal points to an engineer who enjoys deep debugging, systems thinking, and improving service behavior over time rather than only shipping UI-facing features. It suits someone in the early-to-mid career band who wants structured collaboration (architecture/SRE/DevOps touchpoints) while still owning meaningful components in a large-scale cloud environment.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking a Software Engineer with strong Java and cloud engineering skills to join the Genesys Cloud Voice team. In this role, you will contribute to the design and development of cloud-native microservices that power our global telephony platform. This is an excellent opportunity to deepen your expertise in Java, AWS, and distributed systems while working on real-time communication technologies used by millions of customers around the world.

You will also gain hands-on exposure to SIP routing, open-source telephony solutions like OpenSIPS, and SIP automation frameworks like SIPp, all within a dynamic engineering environment.

Key Responsibilities

The primary responsibilities for this role include (but are not limited to):

Develop and maintain Java-based microservices that support real-time telephony and voice routing.
Build and operate cloud-native applications on AWS, using services such as EC2, EC2, DynamoDB, RDS, Lambda, SQS/SNS, and CloudWatch.
Apply modern distributed system patterns to ensure services are resilient, scalable, and performant.
Contribute to SIP routing and signaling logic using open-source technologies such as OpenSIPS, with support from senior engineers.
Develop and maintain SIP automation tests using SIPp, including scenario creation, performance testing, and regression coverage.
Participate in design discussions and peer code reviews, helping drive quality and long-term maintainability.
Troubleshoot production issues across application, infrastructure, and telephony layers.
Enhance service observability through metrics, dashboards, logs, and alerts.
Collaborate closely with Cloud Voice architecture, SRE, and DevOps teams to deliver reliable, high-quality voice services.
Continuously improve engineering skills, with emphasis on Java, AWS, SIP, and cloud-native principles.

Minimum Requirements

2–4+ years of professional software engineering experience.
Strong proficiency in Java and related frameworks (e.g., Spring Boot).
Practical experience building and maintaining microservices.
Working knowledge of AWS services, cloud architectures, and cloud deployment workflows.
Understanding of SIP, RTP, or VoIP fundamentals (or a strong willingness to learn).
Familiarity with scripting.
Experience with REST APIs, asynchronous messaging, or event-driven architectures.
Strong debugging and problem-solving abilities.
Collaborative mindset with excellent communication skills.
Growth-oriented attitude with a willingness to learn new technologies and domain knowledge.

Desirable Skills

Hands-on experience with AWS-native architectures, serverless patterns, or cloud networking concepts.
Exposure to OpenSIPS, SIP routing, or SIP signaling analysis (or strong interest in learning).
Experience with Docker and container orchestration (ECS/EKS/Kubernetes).
Familiarity with observability tools like Prometheus or OpenTelemetry.
Experience with CI/CD workflows and automation tools (GitHub Actions, Jenkins, CodePipeline).
Exposure to open-source VoIP technologies (OpenSIPS, FreeSWITCH, Asterisk, RTPengine).
Experience supporting production cloud systems or participating in on-call rotations.
Performance engineering knowledge for distributed or real-time systems.

Benefits

Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.