Why This Job is Featured on The SaaS Jobs
Within modern SaaS organizations, shared service platforms like ServiceNow increasingly function as the operating layer for internal workflows, governance, and support delivery. This role stands out because it sits at the intersection of platform reliability and business process execution, helping a cloud software company keep core IT service management capabilities consistent as teams and systems evolve.
For a SaaS career, platform administration builds durable expertise in how operational tooling supports scale. Day to day ownership of access controls, configuration, and upgrades develops disciplined change management habits that translate well across SaaS environments where uptime, auditability, and repeatable processes matter. Experience producing dashboards and reports also strengthens the ability to turn operational activity into decision ready visibility, a common expectation in subscription businesses.
This position is best suited to an early career administrator who prefers structured problem solving and careful stewardship over highly experimental work. It will fit someone who enjoys collaborating across distributed stakeholders, is comfortable documenting decisions, and wants to deepen practical understanding of ITSM in a product led, cloud oriented organization.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The ServiceNow Administrator is responsible for the day-to-day configuration, stability, and operational health of the ServiceNow platform.
Key Responsibilities
- Administer users, roles, groups, ACLs, and system configurations.
- Maintain forms, UI policies, business rules, and catalog items.
- Support platform upgrades, patches, and health checks.
- Assist with incident resolution, testing, and documentation.
- Ensure compliance with governance and security standards.
- Experience to create reports and dashboards.
- Fluent English is mandatory, as the role requires daily collaboration with global teams and stakeholders.
Minimum Requirements
- 1–3 years of ServiceNow administration experience.
- Basic knowledge of ServiceNow configuration and scripting.
- Understanding of ITSM processes.
- ServiceNow CSA certification preferred.
- ITIL Foundation certification.
Our Benefits:
- Flexible work schedules and work-from-home options
- Development and career growth opportunities
- Excellent pension scheme
- Bonus scheme
- Health Insurance
- Income Protection & Life Assurance
- Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
