Why This Job is Featured on The SaaS Jobs
Enterprise SaaS selling remains one of the clearest windows into how subscription businesses win and retain complex accounts, and this role sits squarely in that motion. With Dialpad operating in cloud communications (UCaaS/CCaaS), the work naturally intersects with IT, security, procurement, and multi-department stakeholders—an environment that reflects how modern SaaS is evaluated and adopted at scale. The remit also spans a defined territory, signalling a structured go-to-market approach rather than purely opportunistic selling.
From a SaaS career perspective, owning an end-to-end enterprise cycle builds durable capabilities: rigorous discovery, mapping buying committees, aligning technical validation with business outcomes, and navigating contracting. Collaboration across Sales Engineering, partners, legal, finance, and marketing mirrors the cross-functional operating model common in mature SaaS revenue teams. The emphasis on pipeline discipline and account planning also translates well across enterprise-focused vendors where forecasting and repeatable process matter.
This role tends to fit professionals who prefer full-cycle ownership and are comfortable balancing outbound creation with complex deal execution. It suits someone who enjoys working through technical and InfoSec considerations without being the primary technical owner, and who values structured coaching and deal review as part of improving craft over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Sr. Account Executive, Enterprise, you will own the complete sales process from start to finish. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to take a large-sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.
Dialpad’s Sr. Account Executive, Enterprise will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
Dialpad’s Enterprise sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.
This position reports to a Regional Vice President and is covering a San Francisco Bay Area territory.
What you’ll do
- Build strategic outbound campaigns and sequencing to source your own opportunities, including calling, emailing, and texting leads to set up introductory meetings.
- Prospect into target accounts and identify stakeholders and champions.
- Convert leads to opportunities and create the necessary pipeline required to achieve your quarterly/annual sales quota.
- Own the end-to-end sales process, including:
- Leading discovery sessions with leads and prospects.
- Working with Sales Engineering to prepare for and deliver product demonstrations.
- Leading technical sessions to validate product viability, adherence to customer InfoSec requirements, and overall product fit for the prospective customer.
- Creating and maintaining account plans required to identify areas for opportunity across strategic global customers.
- Managing the contracting process from beginning through full contract execution and interfacing with Dialpad and customer finance, legal, and procurement personnel.
- Have weekly 1:1s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap.
- Maintain a qualified 3x pipeline and meet quarterly/annual sales quotas.
Skills you’ll bring
- 5+ years of sales experience in an ever-changing environment.
- Transferable experience in the telecommunications, contact center, or unified communications industries.
- Experience in managing and closing strategic deal cycles that include multiple business units and stakeholders.
- Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS).
