Why This Job is Featured on The SaaS Jobs
Commercial Account Executive roles remain a core building block of the SaaS revenue engine, particularly in London where many vendors run EMEA go-to-market from hybrid hubs. This listing stands out for its explicit placement within a global revenue organisation that spans SDR, enablement, channel, and multiple segment teams—an operating model commonly seen in established SaaS companies with defined coverage and process.
From a career perspective, the role offers exposure to the mechanics that make recurring-revenue sales repeatable: structured onboarding, consistent use of standard SaaS tooling (Salesforce plus specialist systems), and clear linkage between daily activity and measurable outcomes. Experience gained here tends to translate across SaaS categories because it centres on discovery, pipeline creation, and managing an end-to-end opportunity lifecycle rather than product-specific knowledge alone.
The position is best suited to professionals who want a process-led sales environment and value coaching, peer learning, and system discipline. It aligns well with someone aiming to sharpen commercial fundamentals in a mid-market context while building fluency in forecasting, deal reviews, and cross-functional collaboration typical of modern SaaS revenue teams.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.
This role reports to a Manager, Commercial & Mid-Market Sales and is hybrid in our London office.
What You'll Do
- You’ll begin your Dialpad journey by experiencing our world-class onboarding program - instructor-led & designed training with a group of new hires in the Global Revenue Org.
- You’ll have the opportunity to meet Dialpad Leadership teams and discover how each department interacts together.
- You’ll develop a fundamental understanding of ‘why’ & ‘what’ makes Dialpad uniquely positioned in the market.
- You’ll become an expert in our key Sales systems: Salesforce, Outreach, Clari, & Highspot.
- You’ll collaborate with your Manager and peers to learn the sales process, workflows, and tools that the SMB Org utilizes.
- By the end of your first month, you’ll understand the key performance indicators to be successful as an Account Executive at Dialpad and seek to challenge the status quo. You’ll provide feedback from your onboarding experience that will help us continuously iterate & improve as an org and business.
- You’ll lean into your Manager and peers to broaden your knowledge of Dialpad’s discovery & demo process.
- You’ll aggregate best practices through shadowing team members with the intention of building your own ‘toolkit’.
- You’ll demonstrate your ability to navigate Dialpad’s platform and tailor your talk tracks to align with specific client use cases.
- You’ll begin to work leads, generate pipeline, and have the capability to manage a full opportunity lifecycle.
- You’ll take a deep breath of confidence and be ready to start closing opportunities of your own.
- You’ll solve tangible client challenges and empower them to redefine their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.
- You’ll seek ways to increase the efficiency and effectiveness of the full sales process that will act as a guide for the SMB Org of tomorrow.
- You’ll have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, career roadmap, and, most importantly, life advice.
Skills You'll Bring
- You have a passion and intrinsic motivation for sales and challenging the status quo.
- You have sales experience that thrives in a fast-paced working environment.
- You are a problem solver who proactively identifies opportunities for process, personal, and professional development.
- You recognize the elements of sales that are within your control and prioritize your time accordingly.
- You do the right thing, even when no one is watching. You are a Dialer.
