Implementation Specialist

Connecteam • Australia • 1m ago

Why This Job is Featured on The SaaS Jobs

Implementation Specialist roles matter in SaaS because adoption is where recurring revenue is protected or lost. This position sits in Customer Success and focuses on hands-on configuration, integrations, and data migration for Connecteam’s Small Business Plan customers—work that typically bridges product capability with real operational workflows, especially for teams adopting a platform to manage deskless staff.

For a SaaS career, the value is in building practical implementation judgment: translating requirements into feature setups, handling cross-tool integrations, and delivering outcomes across many customer contexts. That combination tends to develop strong product fluency, a repeatable delivery playbook, and an understanding of how services can complement a subscription model—experience that transfers well across onboarding, solutions consulting, and broader customer success roles.

The role will suit professionals who like structured client interactions alongside independent execution time, and who are comfortable managing multiple parallel requests without losing detail. It aligns well with early-career SaaS practitioners who already have some exposure to SaaS environments and want deeper ownership of end-to-end onboarding delivery, particularly in an in-office Australian setting.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

All open positions

Implementation Specialist

Customer Success | Melbourne, Victoria, Australia

Who Connecteam is:

Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.

Description:

We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our customers on our Small Business Plan. This is a strategic initiative that we are launching to help our smallest business owners succeed with Connecteam, here in Australia. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam.

Responsibilities:

Meet with clients on our Small Business Plan daily, to deliver professional services and tailored solutions for their needs

Work offline to complete tasks assigned by clients.Manage multiple tasks in a fast-paced, high-pressure environment.

Requirements:

1 year of experience in a SaaS company – MUST.
Native-level English proficiency – MUST.
You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
Strong team player with excellent communication and collaboration skills.
Ability to thrive in a high-pressure environment.

Working hours:

Monday–Friday: 9:00am-6:00pm.

Joining Connecteam Is The Smart Move:

We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.