Head of External Communications

Dropbox • Remote • 2w ago

Why This Job is Featured on The SaaS Jobs

This Head of External Communications role is notable in SaaS because it sits at the intersection of product narrative, corporate reputation, and stakeholder trust—areas that materially influence adoption and retention in subscription businesses. Within a mature SaaS platform, external communications is less about one-off announcements and more about maintaining clarity across launches, customer proof points, and executive visibility as the product footprint expands.

For SaaS career development, the work builds durable operating skills: translating technical roadmaps into market-facing stories, coordinating messaging across multiple channels, and managing the cadence of news in a product-led environment. It also develops judgment around when to lead with customer outcomes versus platform capabilities—an essential distinction in SaaS positioning. Exposure to media relations, crisis readiness, and thought leadership further strengthens a communications toolkit that transfers across B2B and B2C SaaS categories.

The role suits a communications leader who prefers structured narrative work, cross-functional alignment, and high standards for accuracy and consistency. It will appeal to someone who enjoys shaping executive and corporate messaging while staying close to product and customer stories, and who values measured influence over promotional output.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

The Dropbox Communications team brings the Dropbox story to life and shares it with the world. We turn ideas into impact by crafting authentic narratives that build trust, spark engagement, and bring our mission to life. We are purposeful storytellers, creating alignment and clarity across channels and audiences to shape powerful messages that strengthen our brand both inside and outside Dropbox. Whether we're launching products, amplifying customer voices, or securing strategic speaking opportunities, we remain true to our values of transparency and authenticity. If you're a storyteller excited about helping people inside Dropbox and around the world connect with our product, brand, and vision, join our Communications team.

Areas of work include Public Relations, Internal Communications, Executive Communications, Corporate Communications, Media Relations, Crisis Communications, and Thought Leadership.