Why This Job is Featured on The SaaS Jobs
AI-native SaaS is pushing UX research into new territory, where product decisions must account for trust, workflow fit, and the realities of expert users. This Head of UX Research role stands out because it sits at the intersection of enterprise software expectations and rapidly evolving AI capabilities, with a mandate to make user understanding a durable input to product direction. In a category-defining platform context, research is not only about usability, but also about how new interaction models land with professional audiences.
For a SaaS career, the role offers long-term leverage by shaping how evidence informs roadmaps, prioritisation, and cross-functional decision-making. Leading a mixed-methods program and scaling a research organisation builds transferable operating skills that apply across product-led and enterprise SaaS, particularly where multiple stakeholders influence outcomes. The emphasis on translating findings into executive-ready insights also strengthens a common SaaS differentiator: turning qualitative signals into decisions that hold up under growth.
This position fits a senior researcher who prefers setting strategy, building systems, and coaching others, while staying close to product and engineering partners. It will suit someone motivated by complex domains and comfortable guiding teams through ambiguity as new product surfaces and user behaviours emerge.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
The Head of UX Research at Harvey define and lead the user research strategy for the company. This is a top-of-function role with significant influence on product direction, company priorities, and long-term bets. You will ensure deep, continuous understanding of our users is embedded into how we build, ship, and scale products.
You’ll scale and grow a team of researchers while partnering closely with Product, Design, Engineering, Data, and AI Research to ensure we deeply understand our users and their workflows. You’ll be responsible for building a durable research org, culture, and operating model that scales with the business.
This role has company-wide impact, defining how deeply the company understands its users—and how that understanding translates into durable product advantage as Harvey continues to define AI for legal professionals.
What You'll Do
Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
Build, lead, and mentor a world class team of UX researchers, setting a high bar for rigor, craft, and impact.
Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.
What You Have
12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments
Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them.
Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes.
Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity
Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives.
Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus.
Compensation
$220,700 - $298,500 USD
#LI-JC1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
