Why This Job is Featured on The SaaS Jobs
Sales Engineering remains one of the clearest “front line” roles in SaaS because it sits where product capability meets revenue outcomes. This Sales Engineer III position is anchored in demos and proofs of concept, a core motion for subscription software where buyers expect to validate fit, integrations, and admin workflows before committing. The emphasis on success criteria, configuration, and troubleshooting reflects the reality that SaaS deals are often won on technical credibility as much as feature breadth.
From a career perspective, the role builds durable SaaS skills: translating complex functionality for mixed technical audiences, shaping evaluation plans, and pressure-testing real customer environments. Working alongside Account Executives and interfacing with Product, Engineering, Customer Success, and Support also provides a broad view of how SaaS organizations coordinate pre-sales, delivery, and adoption—experience that transfers well across B2B software categories.
This role fits professionals who enjoy customer-facing problem solving and can switch between structured enablement (training, certifications) and improvisation during live evaluations. It will suit someone comfortable being accountable for technical outcomes in the sales cycle, including significant travel, and who prefers work that blends communication craft with hands-on system work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the Sales team's location. This role will require 50% travel.
Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions. In this role, our Sales Engineers will help businesses solve complex communication problems that affect everyone around the world.
Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts.
What You’ll Do
- Own product demonstrations and deliver high-touch proof of concepts.
- Learn the many technical tools the Sales Engineering team uses to test network environments.
- Complete a Sales Engineering Demo Certification.
- Partner with the Sales team throughout the entire sales process.
Skills You’ll Bring
- Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
- A technical curiosity and excitement about delivering a technology solution that makes work better.
- Dabbles in scripting languages such as JavaScript and Python.
- Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
