Why This Job is Featured on The SaaS Jobs
This VP Sales remit sits squarely in the enterprise SaaS arena, where multi-stakeholder buying committees, long sales cycles, and platform-level differentiation shape how revenue is won. Genesys Cloud is positioned as a CCaaS/experience orchestration product with AI elements, which typically means selling into customer experience, IT, and operations leaders while navigating integration, security, and change-management considerations common to large accounts.
From a SaaS career standpoint, the role builds durable operating leverage: designing regional enterprise strategy, translating market signals into coverage and pipeline priorities, and using forecasting and KPI discipline to steer outcomes. Because the scope includes process optimization and cross-functional alignment, it also reinforces the mechanics of scaling repeatable enterprise motions—skills that transfer across mature SaaS categories where predictability, retention impact, and land-and-expand potential are tightly linked to sales execution quality.
This position best suits a senior sales leader who prefers owning a defined territory outcome end-to-end and is comfortable being accountable for both team performance and operating cadence. It will resonate with professionals who enjoy combining customer-facing executive engagement with internal systems thinking—building structure, coaching leaders, and making data-led adjustments as conditions shift across a large regional market.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
VP Sales, US Enterprise East
We are seeking an experienced and results-driven Vice President of Enterprise Sales to lead our sales efforts in the US East region. The ideal candidate will possess a strong background in enterprise sales, exceptional leadership skills, and a track record of driving revenue growth. This role is crucial in expanding our market presence and achieving aggressive sales targets in the region.
Sales Strategy and Execution:
- Develop and execute a comprehensive sales strategy for the US East region.
- Set and achieve revenue and growth targets, as well as other key performance indicators.
- Analyze market trends and competitor activities to identify opportunities and threats.
Team Leadership:
- Recruit, train, and manage a high-performing sales team.
- Foster a culture of excellence, accountability, and continuous improvement.
- Provide coaching and guidance to sales managers and representatives to meet and exceed targets.
Client Relationship Management:
- Build and maintain strong relationships with key enterprise clients and partners.
- Identify and pursue new business opportunities and strategic partnerships.
- Collaborate with cross-functional teams to ensure alignment between sales and other departments.
Sales Process Optimization:
- Implement data-driven strategies to optimize sales processes and enhance efficiency.
- Develop and maintain a strong sales pipeline, forecasting accurately.
- Take proactive measures to address any deviations from sales targets.
Market Expansion:
- Identify and explore new market segments and expansion opportunities within the region.
- Develop and execute market entry and penetration strategies.
Qualifications:
- Minimum of 12 years relevant experience in sales and a Bachelor's degree in Business, Marketing, or a related field or equivalent experience (MBA preferred).
- Proven track record of at least 10 years in progressively more senior sales leadership roles.
- Extensive experience in business to business (B2B) sales, preferably in the AI Technology/Software, Software as a Service (SaaS), Contact Center as a Service (CCaaS), or related industry.
- Strong understanding of the US East region market dynamics.
- Exceptional leadership and team management skills.
- Excellent communication, negotiation, and presentation abilities.
- Analytical mindset with proficiency in data-driven decision-making is vital for optimizing sales processes, forecasting accurately, and identifying areas for improvement
- Results-oriented with a demonstrated ability to meet or exceed sales targets.
- Strategic thinker with the ability to develop and execute sales strategies.
- Strong interpersonal skills and the ability to build and maintain strong relationships with key customers and partners.
- Willingness to travel as required.
#LI-DNP
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$203,000.00 - $357,000.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
