Why This Job is Featured on The SaaS Jobs
This Account Director role sits at the enterprise end of the SaaS market, selling an AI-powered CX platform into large, regulated organizations. That combination makes it notable in today’s SaaS ecosystem, where platform consolidation and measurable customer experience outcomes are increasingly tied to board-level priorities. The remit signals complex, multi-stakeholder buying cycles rather than transactional volume, with a clear emphasis on orchestrating internal resources across a long sales motion.
From a SaaS career standpoint, the position builds durable strengths in consultative enterprise selling: translating product capabilities into business cases, shaping use cases around KPIs, and managing forecast discipline across a defined pipeline. Experience across cloud, AI, and contact center domains also tends to transfer well across adjacent categories such as CRM, analytics, and automation, where similar procurement patterns and executive engagement are required.
This role is best suited to a senior seller who prefers autonomy in territory planning, is comfortable navigating C-level relationships, and can coordinate team-selling efforts without losing ownership of the deal narrative. It will fit professionals who enjoy structured qualification and rigorous pipeline management, and who want to stay close to how large customers adopt and expand SaaS platforms over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Account Director – North America
The Account Director is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Account Directors are responsible for driving revenue growth in our largest and most sophisticated customers. Account Directors help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Directors own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.
What experience do you need to have?
12+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions to highly regulated F500 or equivalent organizations
Experience closing 5m+ ACV transactions
Experience selling Cloud, SaaS and AI-based solutions in the following areas: Virtual Agents, Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, AI Copilots, Customer Relationship Management (CRM), etc.
Proven track record of building executive relationships (C-level), driving innovation and additional software consumption, and growing new pipeline by developing business KPI impacting use cases.
Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
Experience developing marketing and prospecting plans for territory growth. Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment. Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
Proven experience understanding customer needs and being able to articulate complex technology solutions
Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
Familiarity with the MEDDPIC selling methodology.
BS or BA degree or equivalent work-related work experience
Ability to travel up to 50%
Key Responsibilities:
Deep Understanding of the customer business environment.
Presents product information to prospects, customers, and partners.
Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
Generates short-term results independently.
Collaboratively strategizes for solving deal-level challenges.
Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
Accurately forecasts quarterly revenue and delivers on that revenue
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$134,100.00 - $235,700.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
