Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Reporting and analytics are core to SaaS retention because they turn product usage into evidence of value. This role sits inside a BI Reporting function within a multi-channel marketing platform, where dashboards and metric visualizations are part of the customer-facing experience rather than an internal afterthought. That positioning makes the work closely tied to how SaaS buyers evaluate outcomes and justify spend.
From a career standpoint, the combination of backend ownership and occasional front-end contribution maps well to how mature SaaS products evolve: services, data models, and reliability practices need to support ever more configurable reporting. Experience writing RFCs, partnering with product and design, and building reusable “building blocks” for other engineers is especially transferable to platform teams across SaaS, where consistency and speed of delivery become strategic.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role
We’re looking for a Senior Full Stack Software Engineer with strong backend skills to join the BI Reporting team, which builds the client reporting experience within Attentive’s messaging and personalization platform. Our services power metric visualizations, dashboards and reports in the Attentive UI, empowering marketers with the information needed to make decisions and drive meaningful growth. We are a high-impact, high-visibility team whose work is crucial to helping clients understand the value of Attentive’s products.
In this role you’ll collaborate with product managers, designers and other engineers to launch new reporting capabilities, expanding metrics and insights, increasing configurability and allowing users to fully customize their reporting experience. You’ll play a key role in architecting and implementing the next iteration of our reporting platform, empowering software engineers across Attentive with building blocks to create product-level reporting with greater speed and consistency. To cultivate a broad understanding of our services and architecture, you’ll occasionally contribute to frontend development by implementing new UI reports and features with guidance from frontend SMEs.
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What You'll Accomplish- Build backend services that power amazing client reporting experiences, taking responsibility for code quality, scalability, reliability and performance
- Drive architectural discussions and write RFCs to document technical decisions
- Constantly improve the quality of the project you are working on, both via code contributions as well as long-term advocacy for larger-scale changes
- Partner with Product Management and Design to meet users’ needs without sacrificing quality or accruing tech debt
- Implement tests and monitors to prevent regressions and catch production errors before clients
- Become an SME for the team’s backend systems, mentoring other engineers in growing their backend development and troubleshooting skills
- Occasionally contribute to frontend development
Your Expertise- You have worked professionally with web technologies for 5+ years with experience on a single application long enough to see the consequences of your decisions
- You have worked on full-stack product development teams, providing technical input on requirements, building and launching major new features to external users
- Proficient in backend development with Java, Python or Go and familiar with modern development practices, including object-oriented design, data structures, and algorithms
- Junior to mid-level frontend experience with technologies such as React and TypeScript
- Significant experience with backend architecture - designing new services, data models and interfaces that are maintainable, scalable, secure and resilient
- A track record of technical leadership - driving decisions, mentoring peers, improving standards and maintaining a high bar of quality and reliability
- You are excited by new technologies, but pragmatic about introducing them - focused on solving real business problems
- You possess excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders
- You have experience being on-call and respond quickly during an incident to troubleshoot and resolve issues
What We Use- Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
- Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
- Our backend is Java / Spring Boot and Python microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Snowflake, Postgres, Planetscale, and Redis, hosted via AWS
- Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright
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You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
US based applicants:
- The US base salary range for this full-time position is $126,480 - $175,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-EZ1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
