Why This Job is Featured on The SaaS Jobs
This Partner Sales Account Director role stands out in SaaS because it sits at the intersection of cloud platform adoption and ecosystem-led growth. The listing is anchored in an established, enterprise-grade CCaaS and AI-driven experience orchestration product, where partner channels can be as decisive as direct sales. Owning a strategic alliance with a major operator like Verizon Business reflects how modern SaaS vendors expand distribution through embedded, co-sell, and marketplace-style motions.
From a SaaS career perspective, the work builds durable skills in partner-sourced pipeline creation, deal governance, and forecast discipline—competencies that translate across subscription businesses with complex buying committees. The emphasis on QBRs, joint business planning, and cross-functional coordination mirrors how recurring-revenue companies operationalize partnerships beyond one-off referrals, tying enablement and field engagement to measurable outcomes.
The role is best suited to a senior commercial operator who prefers influencing without direct authority and can navigate both internal sales leadership and external partner stakeholders. It will fit someone who enjoys structured operating rhythms, rigorous qualification frameworks, and being accountable for end-to-end partner performance rather than focusing solely on individual deal execution.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Partner Sales Director – Verizon Business
Location: Remote, USA (Flexible)
Reports to: Director, Partner Sales
Role Overview
Are you energized by building high-impact strategic partnerships that drive meaningful revenue growth and exceptional customer outcomes?
Genesys is seeking a Partner Sales Director to lead and grow our strategic partnership with Verizon Business, a critical alliance in support of Genesys’ enterprise revenue objectives. This role owns the end-to-end partner sales motion, strategy, execution, and outcomes, while working in lockstep with Verizon Business and internal Genesys sales leadership.
This is a senior, high-visibility role responsible for pipeline creation, deal acceleration, forecasting rigor, and revenue delivery through the Verizon Business ecosystem.
Key Responsibilities
Partner Strategy & Leadership
Own the overall relationship strategy and executive alignment with Verizon Business
Define and execute joint business plans aligned to revenue, pipeline, and market expansion goals
Lead Quarterly Business Reviews (QBRs), executive briefings, and strategic planning sessions
Revenue & Pipeline Execution
Drive partner-sourced and partner-influenced pipeline from opportunity creation through close
Partner closely with Genesys enterprise account teams to accelerate deal velocity and win rates
Maintain accurate forecasting and deal inspection using a MEDDPICC-driven sales methodology
Cross-Functional Alignment
Serve as the central point of coordination across Sales, Solution Consulting, Product Marketing, Marketing, Operations, and Enablement
Ensure Verizon Business sellers are enabled on Genesys solutions, value proposition, sales motions, and tools
Align regional sales teams with Verizon Business through targeted demand generation and field engagement
Operational Excellence & Governance
Oversee deal-level communications, opportunity registration, and conflict resolution
Track and report on partner performance, activity, and KPIs
Hold partners accountable to agreed success metrics including revenue targets, enablement completion, and renewal timing
Market Presence & Enablement
Act as a thought leader internally and externally, representing the Genesys–Verizon Business partnership
Support joint marketing initiatives, events, and sponsorships to drive market awareness and demand
What You Bring
10+ years of experience in enterprise sales and/or partner sales leadership
Proven success building and scaling strategic partner relationships with measurable revenue impact
Strong understanding of complex sales cycles, opportunity qualification, and forecast discipline
Experience in CX, CCaaS, and/or AI-driven solutions strongly preferred
Ability to influence and operate effectively across all organizational levels
Exceptional organizational, communication, and time-management skills
Bachelor’s degree or equivalent professional experience
Willingness to travel up to 40%
Why Genesys
Work with industry-leading CX technology at enterprise scale
Play a pivotal role in one of Genesys’ most strategic global partnerships
Operate in a collaborative, performance-driven culture that values ownership and results
Shape the market alongside world-class partners and customers
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$132,600.00 - $233,200.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
