Why This Job is Featured on The SaaS Jobs
Genesys Cloud sits in a mature segment of SaaS: cloud contact center and experience orchestration, where platform breadth (AI, routing, workforce engagement, analytics) and enterprise buying processes shape how revenue is won. A Japan-focused Account Executive role is notable because it operates at the intersection of global product strategy and highly localized go-to-market execution, where language, procurement norms, and partner influence can materially change deal motion.
For a SaaS sales career, this position builds durable skills in running full-cycle, consultative enterprise deals tied to measurable outcomes like customer experience, efficiency, and operational improvement. The remit implies fluency across multi-stakeholder account planning, pipeline construction, forecasting discipline, and coordinating internal specialists—capabilities that transfer across most enterprise SaaS categories where sales success depends on aligning product value to business transformation rather than feature comparison.
This role tends to suit a sales professional who prefers owning a territory end-to-end and is comfortable balancing direct, high-touch engagement with partner-led execution. It also fits someone who enjoys structured operating rhythms (account plans, MBOs, forecast cadences) and can communicate credibly across technical, service, and finance counterparts while working bilingually in a global organization.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description Summary
Positions in this job family are responsible for managing customer accounts and ensuring customer satisfaction. This job family includes Direct, Indirect and Overlay Account Management where:
Direct sales focuses on selling organizational products or services directly to new accounts or expanding upon existing accounts.
Indirect sales is responsible for selling the firm's products to retail and distribution partners in order to sell the organization's products to end-users.
Account Management Overlay is responsible for supporting the sale of a limited number of the organization's complex technical products and/or services to a specified set of strategic accounts.
Activities include:
- Managing the relationship between the organization and its customers through face-to-face and virtual interactions;
- Assessing customer needs and suggesting appropriate products, services, and/or solutions;
- Understanding their client segment (i.e., industry, company size and type, geography) and developing medium to long term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers;
- Specializing in a specific aspect or function of the product and selling it's functionality to customers;
- Conducting face-to-face and remote overlay sales to existing customers.
Expectations for this job profile are typically as follows:
- Show complete knowledge and understanding of their professional discipline.
- Responsible for improving processes, systems and products to enhance functional performance.
- Enhance relationships and networks with colleagues who are not familiar with their subject matter, typically to persuade or clearly convey information.
- Provide guidance, coaching, and training to junior employees within their job area.
Job Description
Senior Account Executive - Japan
Genesysは、あらゆる規模の組織が顧客および従業員に最高の体験を提供することで、ロイヤルティとビジネス成果の向上を実現できるよう支援しています。AIを活用したエクスペリエンスオーケストレーションプラットフォーム「Genesys Cloud」を通じて、共感に基づいたパーソナライズされた体験を大規模に提供し、顧客ロイヤルティの向上、従業員のエンゲージメント、業務効率化、そして運用改善を加速させることが可能です。
当社は世界中で6,000人以上の従業員を擁しており、共感を大切にし、協働を促進する文化の中で成果を上げています。また、大手テック企業に匹敵する福利厚生や特典を提供する一方で、社員一人ひとりが自立して大きなインパクトを与え、自身の仕事に責任を持つことができる環境を整えています。ぜひ私たちのチームに加わり、カスタマーエクスペリエンスの未来を共に創造していきましょう。
シニアアカウントエグゼクティブ – 日本
日本におけるCX（カスタマーエクスペリエンス）およびDX（デジタルトランスフォーメーション）の推進に情熱を持ち、主体的かつ積極的に取り組むシニアアカウントエグゼクティブとしてご活躍いただける方を歓迎します。私たちと一緒に新たな価値を創出していきましょう！
職務概要：
シニアアカウントエグゼクティブとして、あなたは当社の成長と成功の原動力となる存在です。担当エリアにおける案件の営業サイクル全体を所有していただきます。
コンサルティブな営業プロフェッショナルとして、Genesysのソリューションポートフォリオ全体を的確に提案し、複数のセールスパイプラインの構築・管理、新規ビジネスの獲得、既存顧客からの収益拡大を主導していただきます。
本ポジションでは、日本国内のお客様に対するダイレクトおよびハイタッチセールスに加え、パートナーを通じたサービス提供・実行の調整も行っていただきます。
何よりも、Genesysのチームメンバーと共にビジネスの成長を楽しむ準備ができている方を歓迎します！
主な業務内容：
顧客やパートナーとの主な外部接点を担い、担当アカウントへの日々の接触を通じてビジネス機会を追求します
担当テリトリーにおける注力アカウントごとにAccount Executiveドキュメントを作成し、全体的な実行計画を策定・推進します
各アカウントの活動レベルと浸透度に基づいたノルマ（Quota）や目標管理項目（MBO）を担います
担当アカウント内のあらゆる階層において強固な関係を築き、主要アカウントの管理・統制を目指します
セールスキャンペーンに応じて変動する仮想チーム（バーチャルチーム）を率い、適切な方向性を提供します
複数のパートナーや社内関係者との連携を調整します
案件提案の構成や価格設定に関して、提案の整合性を保つ責任を負います（価格承認ガイドラインに準拠）
現在および将来の案件に関する定期的な売上予測を地区マネージャーに報告します
求める経験・スキル：
IT・テクノロジー業界におけるダイレクトセールスまたはハイタッチセールスの経験5年以上が望ましい
特にクラウドやAI技術に対する興味・好奇心・理解力
チームや顧客に対する共感力・配慮
優れたコミュニケーションスキル（口頭・文書）
高いプレゼンテーション能力および意思決定力
優れた優先順位付け・タイムマネジメントスキルと、自律的に業務を遂行できる力
成長マインドセットと、Salesforce Lightningなどのツール、プロセス、財務スキル（TCO分析やリース、予測）を迅速に習得できる力
技術者、サービス担当者、財務担当、パートナーなどから構成される仮想チームを統率し、営業キャンペーンを主導するリーダーシップ
大手アカウントの管理能力および目標超過達成のポテンシャル
言語要件：日本語（ネイティブまたはビジネスレベル）、英語に抵抗がないこと
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
