Why This Job is Featured on The SaaS Jobs
This Business Development Manager role stands out in SaaS because it sits at the point where a proven platform is being extended into a new vertical. Toast is taking capabilities built for restaurants and applying them to retail concepts, which is a common SaaS expansion pattern that demands clear positioning, disciplined pipeline creation, and tight collaboration between sales and marketing.
For a SaaS career, managing an outbound BDR function builds durable operating skills: designing activity and productivity metrics, coaching to consistent opportunity quality, and translating top level growth goals into repeatable execution. The emphasis on CRM rigor and reporting to senior growth leadership aligns with how modern SaaS revenue organizations run, making the experience portable across companies with similar go to market motions.
This position fits someone who prefers structured performance management and enjoys building capability through hiring, training, and day to day coaching. It will likely suit a leader who is comfortable balancing hands on team development with cross functional alignment, and who is motivated by establishing a playbook when the target market and messaging are still being refined.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. After years building the best POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform.
This role offers a fantastic opportunity to join the sales leadership team at Toast!
What you’ll do (Responsibilities):
As a Manager for the Business Development team, you will hire, develop, coach, and train a team of outbound business development professionals. If you enjoy managing and building a team and are excited about transforming the way convenience stores, grocery stores, and bottle shops operate, then this is the role for you!
- Hire, coach and manage a team of Business Development Representatives (BDR) to exceed quota.
- Lead by example in demonstrating Toast’s core values and inspiring a culture of high performance, respect and fun.
- Manage day to day activities of the BDR team including: live coaching, career and skill development, monitor productivity metrics to identify opportunities and risks, and ultimately drive results on activity, opportunity generation and revenue creation.
- Keep a tight focus on outcomes, impact, and productivity, and report results to senior growth sales and marketing leadership.
- Work closely with cross-functional partners on the Retail Sales Team, such as managers and account executives, to ensure proper alignment on opportunity quality.
- Work to identify the best talent in our industry and maintain headcount requirements across your team.
What you’ll need to thrive (Requirements):
- Management experience with a proven track record of hiring, retaining and developing individuals and team
- Experience working in and building business development teams that drive opportunities and revenue.
- An ability to adapt amidst rapid growth and change.
- Experience achieving and exceeding goals (as individual or manager) and building and managing key metrics for a sales organization.
- Self motivated, creative, empathetic, flexible with the ability to perform well under pressure.
- Proficient in CRM systems (Salesforce)
- An entrepreneurial and feedback-driven mindset.
What will help you stand out (Nonessential Skills/Nice to Haves):
- Direct experience working in the hospitality or retail industries
- Experience standing up a new vertical or establishing the playbook for success with a new sales motion
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs designed to attract, retain, and inspire the best and brightest in the industry. Our total rewards package goes beyond exceptional earnings potential, offering the flexibility and support necessary for a healthy, balanced lifestyle that evolves with your career. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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