Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at a key intersection in modern SaaS: turning an AI product into measurable, department-level adoption inside customer organisations. With enterprise search and knowledge tooling increasingly positioned as a horizontal platform, the work centres on translating broad product capability into repeatable, business-specific use cases across functions, with stakeholder engagement extending to executive sponsors.
For a SaaS career, the role builds durable strengths in post-sales value delivery, product fluency, and outcome definition, all of which are increasingly central as AI features move from experimentation to operational standards. Experience gained here tends to travel well across SaaS environments where success depends on onboarding, expansion, and clear articulation of ROI, particularly when feedback loops into Product and R&D are part of the operating model.
This position is best suited to professionals who enjoy consultative problem solving and can move between strategic conversations and hands-on enablement, including prompt development. It aligns with someone who is comfortable working across varied user types and who prefers roles where customer context informs internal roadmap discussions, rather than roles focused solely on delivery or solely on product building.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 3 to 5 years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
#LI-Remote
