Why This Job is Featured on The SaaS Jobs
Freshworks sits in the mature SaaS category, with a large installed base in customer and employee experience software and a structured go to market motion. A Business Development Representative role here is notable because it operates inside a scaled revenue engine where prospecting is informed by intent signals, research tooling, and defined qualification frameworks, rather than ad hoc outreach.
For a SaaS career, this kind of environment builds durable commercial fundamentals. Working with methodologies like BANT and MEDDPICC, alongside disciplined CRM hygiene and multi channel engagement, develops a repeatable approach to pipeline creation that translates across SaaS segments. The role also creates proximity to product positioning and messaging, since effective qualification depends on understanding how a platform’s capabilities map to business outcomes across stakeholders.
This position tends to suit early career sales professionals who want clear operating rhythms, measurable performance expectations, and close partnership with Account Executives. It also fits candidates who enjoy structured discovery conversations, are comfortable engaging senior decision makers, and prefer an onsite setting where coaching and day to day collaboration are central to the work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Key Responsibilities:
Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools
Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling
Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC
Manage inbound leads from different sources, qualifying in and out for sales
Create qualified opportunities for the sales organization
Develop a strong relationship with Account Executives
Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects
Utilize the CRM to accurately record all interactions and activities
Meet and exceed quarterly quota targets
Location:
This is an onsite role (5x/week) from our Boston, MA office location
Qualifications
Qualifications
1-2 years experience in business development, sales, or related role
Experience researching, cold-calling, and qualifying accounts
Ability to work in a fast-paced environment
Excellent communication and interpersonal skills
Strong-problem solving and objection handling abilities
Experience facilitating qualifying conversations with prospects
Self-motivated and target-driven with a passion for achieving results
Knowledge of CRM software
Additional Information
Compensation Package
$53,200 - $66,000 Base Salary. This role is also eligible for variable compensation.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
