Why This Job is Featured on The SaaS Jobs
Growth design sits at the center of modern SaaS economics, where product-led adoption and retention are as critical as acquisition. This Product Designer, Growth role is notable because it focuses on how people discover value in a widely used AI product, translating sophisticated capabilities into flows that are understandable, trustworthy, and repeatable at scale. It reflects a SaaS environment where interface decisions directly influence activation, engagement, and expansion.
For a SaaS career, the most durable takeaway here is the combination of craft and measurement. Work that blends experimentation with narrative clarity builds fluency in the feedback loops that drive subscription products, from onboarding and habit formation to reducing friction in upgrade paths. Experience collaborating tightly with product and engineering on iterative releases also transfers well across SaaS companies that rely on continuous delivery and learning from real usage.
This role suits designers who like operating between qualitative insight and quantitative signals, and who are comfortable making complex systems feel simple without oversimplifying. It will fit someone motivated by iterative problem solving, clear communication across disciplines, and a desire to shape how a product earns and keeps user trust over time.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world. We serve a diverse audience of users who are already using ChatGPT daily in their lives and work.
We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth.
Design plays a critical role here. To succeed in our mission, it’s crucial that we make our technology intuitive and accessible. We’re hiring a product designer to create products that are easy to use, beautiful, and push the boundaries of what’s possible. As an early team member, you’ll have a huge part in shaping our product direction and design culture.
About the Role
We’re looking for a Growth Product Designer to help shape how millions of people discover and get value from ChatGPT. You’ll design experiences that drive adoption, engagement, retention, and upgrades—balancing user needs with business goals. This role sits at the intersection of product design, experimentation, and storytelling.
This role is based in our San Francisco HQ. We offer relocation assistance to new employees.
What you’ll do in this role
Design end-to-end experiences that help people understand, trust, and return to ChatGPT.
Collaborate with product, engineering, and content design to run experiments and ship high-impact improvements.
Translate complex AI capabilities into clear, intuitive interfaces that lower barriers to entry.
Use data and research to guide decisions, while knowing when to trust your instincts.
Contribute to the evolution of OpenAI’s design systems and voice.
Help establish our design culture and grow our team
You might thrive in this role if you
Have a strong portfolio showing thoughtful product design, with experience in growth, onboarding, or consumer-facing products.
Are comfortable working in fast cycles—sketching, prototyping, and testing ideas quickly.
Are able to balance qualitative insights with quantitative data.
Have excellent communication skills, with a collaborative mindset.
Have a genuine curiously about AI and how it can shape new user behaviors.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
