Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Implementation work sits at the center of how SaaS value becomes real for customers, and this role is anchored in that moment of adoption. Netomi’s product focus on agentic AI for enterprise customer experience places delivery in a modern SaaS category where configuration, integrations, and operational outcomes matter as much as features. The night shift detail also signals a coverage model aligned to global enterprise deployments and time sensitive go lives.
For a SaaS career path, senior implementation roles build durable leverage across the ecosystem because they blend solution design, technical troubleshooting, and stakeholder alignment. The work touches common SaaS building blocks such as APIs, data flows, observability tooling, and post deployment optimization, which translates well across customer success engineering, solutions architecture, and delivery leadership tracks. Exposure to discovery, estimation, and cross functional coordination also strengthens the commercial and operational instincts that SaaS companies rely on at scale.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
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Responsibilities- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
- Participate in Discovery calls with customers and cross functional team.
- Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
- Serves as architect on moderate to complex projects requiring integration with multiple products.
- Performs complex configuration, troubleshooting of Netomi’s solution(s).
- Ensure Project/Process Documentation on the centralized repository.
- Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
- Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
- Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
- Strong on data analytics and providing insights to the customer.
- Focus on driving efficiency in project delivery through initiatives.
- Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.
Requirements- Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation.
- Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution.
- Articulate and possesses proficiency in client/stakeholder management.
- Strong communication skills both written and verbal.
- Ability to deliver under stressful condition.
- Experience in implementation of SaaS product is a must.
- Understand basics of SQL and relational databases.
- Strong tool experience with JSON, Datadog, Postman, API Integrations.
- Basic or moderate understanding of NLP.
Additional Awesomeness:- Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.)
- Engineering background
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
