Why This Job is Featured on The SaaS Jobs
This Lead Account Manager role stands out in the SaaS ecosystem because it sits at the commercial center of recurring revenue, where renewals, term alignment, and executive relationships directly influence retention outcomes. The emphasis on co-terming and “beachhead” strategy signals an environment where account planning is tied to multi-product adoption over time, a common lever in mature SaaS portfolios serving enterprise buyers.
From a SaaS career perspective, the work builds durable expertise in renewal mechanics, contract structuring, and stakeholder management across IT domains such as EUC, networking, and security. Managing EAR events and negotiating terms develops fluency in how SaaS vendors protect ARR while balancing customer outcomes, and the guided approach to uplifts encourages disciplined forecasting and governance rather than purely opportunistic expansion.
This position is best suited to professionals who prefer structured, process-owned commercial work and who are comfortable operating with senior customer leaders on an ongoing cadence. It will fit someone who enjoys coordinating internally while keeping accountability for renewal timelines, and who wants a role where relationship depth and commercial rigor matter as much as new-logo selling.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Position Summary
The Account Manager is a critical role within our organization, primarily responsible for managing and renewing existing customer contracts within assigned Named Accounts. The core focus of this position is to ensure successful co-terming of all renewal (EAR) events, aligning with the customer's beachhead strategy. While uplifts are expected, they will likely be moderate and guided by leadership directives.
Key Responsibilities
● Renewal Management: Lead the renewal process for all assigned accounts, ensuring timely and successful contract renewals.
● Co-Terming: Strategically align renewal dates with the customer's beachhead.
● Relationship Management:
○ Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
○ Continuous interaction with the above, assuring Citrix and customer vision and strategy are well understood
■ Including annual EBCs
■ Including customer executives (VP & above) attending regional executive level events
● Upsell Opportunities: Identify and pursue potential upsell opportunities within existing accounts, in alignment with leadership guidance.
● Negotiation: Skillfully negotiate contract terms and pricing to achieve mutually beneficial outcomes for both the company and the customer.
● Partner Management: Willingness to effectively and proactively partner with strategic partners
Qualifications
● Experience: Minimum of 3 years of experience in sales and negotiation, preferably within a B2B environment.
● Communication: Excellent verbal and written communication skills, with the ability to clearly articulate value propositions and negotiate effectively.
● Relationship Building: Proven ability to build and maintain strong relationships with customers and internal stakeholders.
● Business Acumen: Strong understanding of business drivers and the ability to align solutions with customer needs.
● Results Orientation: Demonstrated track record of achieving and exceeding sales targets and renewal goals.
Compensation
Compensation for this role will be based on a base salary plus annual bonus (Corporate Incentive Plan or CIP).
Why Citrix?
Cloud Software Group offers a dynamic and rewarding work environment, with opportunities for professional growth and development. We are committed to fostering a culture of innovation and collaboration, and we provide our employees with the resources and support they need to succeed.
Join Us
If you are passionate about customer success and looking for a challenging and rewarding career opportunity, we encourage you to apply.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
