Why This Job is Featured on The SaaS Jobs
This Account Manager role sits squarely in a core SaaS motion: protecting recurring revenue in a named-account portfolio where expansion is limited and retention risk is real. The remit centres on identifying early churn signals, re-grounding customers in concrete use cases, and navigating renewal mechanics like co-terms and terminations. In a mature cloud software environment, that combination makes the position a practical lens on how revenue durability is managed beyond new logo acquisition.
For a SaaS career, the work builds durable commercial judgement around ARR preservation, stakeholder mapping, and negotiation under constraint. It also develops an operator’s understanding of how product value, adoption patterns, and executive alignment translate into renewal outcomes. Partner collaboration and VP-level relationship management add experience that transfers across enterprise SaaS roles spanning customer success, renewals, and strategic account coverage.
The role suits someone who prefers structured account planning, proactive risk management, and frequent executive communication over high-volume selling. It is a strong fit for professionals who enjoy diagnosing contraction drivers, coordinating internal resources, and working with partners to stabilise accounts. The on-site Georgia home office setting signals a preference for candidates comfortable operating with in-person cadence and travel as customer needs dictate.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Position Overview
Citrix is seeking a highly motivated and experienced Sr. Account Manager to join our team. This is a new role within the company, focused on managing a portfolio of Named Accounts, particularly those with a beachhead sales event within 12 months that are at risk or have limited growth potential. The primary objective of this role is to proactively mitigate customer churn, identify risk, and understand use cases to drive value within a customer’s account.
Key Responsibilities
● Account Management: Manage a designated portfolio of Named Accounts. Manage commercial processes such as co-terms, renewals or contract terminations.
● Retention and Uplift: Customers in this segment have limited growth and therefore the focus will be on retaining existing customers and driving (potentially minimal) uplifts in ARR.
● Churn & Contraction Mitigation: Proactively engage with accounts showing signs of contraction or churn, offering select renewal options and preserving ARR.
● Partner Engagement: Willingness to effectively and proactively partner with strategic partners
● Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
○ Coordinate and drive executive level attendance to annual EBCs and regional executive executive events
Ideal Candidate Profile
● Proven Experience: 8+ years of experience in account management or customer success, preferably within the technology industry.
● Sales Acumen: Strong understanding of sales principles and the ability to negotiate effectively.
● Customer Focus: Exceptional customer relationship management skills and a commitment to customer satisfaction.
● Communication Skills: Excellent written, presentation and verbal communication skills.
● Problem-Solving: Ability to analyze complex situations and develop creative solutions.
● Relationship Management:
○ Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
○ Continuous interaction with the above, assuring Citrix and customer vision and strategy are well understood
■ Including annual EBCs
■ Including customer executives (VP & above) attending regional executive level events
○ Willingness to travel to where the customers are followed by timely T&E submission
Compensation
Compensation for this role will be based on a base salary plus annual bonus (Corporate Incentive Plan or CIP).
Why Citrix?
Cloud Software Group offers a dynamic and rewarding work environment, with opportunities for professional growth and development. We are committed to fostering a culture of innovation and collaboration, and we provide our employees with the resources and support they need to succeed.
Join Us
If you are passionate about customer success and looking for a challenging and rewarding career opportunity, we encourage you to apply.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
