Why This Job is Featured on The SaaS Jobs
Workplace experience and learning operations roles sit at an important intersection in SaaS companies with distributed footprints, where consistent onboarding and internal enablement directly shape execution across functions. With responsibility spanning a headquarters location and coordination across multiple hubs, this position reflects the operational complexity that emerges as SaaS organisations expand beyond a single office and need repeatable people programs.
For a SaaS career path, the role offers a practical view into how internal systems support scale: managing onboarding logistics, maintaining employee records, and collecting program feedback all connect to the measurable, process-driven approach common in subscription businesses. Exposure to tools like HRIS, LMS, and knowledge bases builds transferable operational fluency that applies across People Ops, enablement, and broader business operations within SaaS environments.
This role is best suited to someone who enjoys structured coordination work and takes satisfaction in making programs run reliably behind the scenes. It fits professionals who are comfortable handling sensitive information, communicating with a wide range of stakeholders, and balancing office-based responsibilities with program administration. It can also appeal to candidates looking to deepen expertise in People Operations and L&D through day-to-day execution rather than strategy ownership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Workplace Experience and L&D Coordinator, you’ll help bring our learning initiatives to life and provide essential HR administrative support. Alongside these people programs, you will coordinate office operations across 14 global hubs, with a dedicated focus on our San Ramon headquarters.
This position reports to our Sr. Manager, Employee Experience & Development, and has the opportunity to be based in our San Ramon Office. This role requires working from Dialpad’s San Ramon office.
What you’ll do
- Coordinate logistics for and facilitate trainings and programs (e.g., new hire orientation, leadership sessions, other learning events).
- Handle invites, calendar management, room/meeting setup, attendance tracking, and follow-up emails.
- Help keep training materials and decks organized, up to date, and on-brand.
- Collect feedback (e.g., surveys, NPS), maintain basic reports, and share key insights with the L&D team.
- Support new hire onboarding, including first-day logistics, welcome materials, and basic HR paperwork in partnership with People Ops.
- Maintain accurate employee records and simple trackers; help with updates to org charts, documents, and internal pages (e.g., Confluence).
- Help with HR admin tasks such as standard letters, reports, and documentation.
- Assist with US benefits administration, including responding to basic employee inquiries, supporting open enrollment logistics, and maintaining benefit documentation.
- Manage logistics for new hire and anniversary swag, and support our recognition and engagement programs.
- Handle sensitive information with strict confidentiality.
- Be a welcoming, professional first point of contact for employees and visitors at our San Ramon HQ.
- Lead and coordinate onsite meetings and events (e.g., room setup, catering coordination, A/V checks, day-of logistics), including site-specific team building and culture-building events.
- Partner with facilities, IT, and vendors to keep the office stocked, safe, and running smoothly.
- Help keep the space clean, organized, and ready for important visitors.
Skills you’ll bring
- Operations specialist with experience in at least one of these areas: office coordination, HR/People support, L&D coordination, or similar administrative roles.
- Highly organized and detail-oriented: you can juggle multiple deadlines, keep track of moving pieces, and follow through reliably.
- Strong communicator: You write clear, polished emails and feel comfortable communicating with employees and leaders at all levels.
- Service-oriented and professional: you enjoy helping others, creating a positive experience, and representing the company in person.
- Tech-savvy: comfortable with Google Workspace (Docs, Slides, Sheets) and eager to learn HR or learning tools (HRIS, LMS, ticketing systems).
- Discreet and trustworthy: you handle confidential information with care and good judgment.
- Growth-minded: excited to learn more about People Operations, L&D, and workplace experience.
