Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Enterprise CX remains one of the most competitive SaaS categories, and this Account Executive role sits directly in the part of the market where platforms are chosen as long-term operating systems for support and service teams. The remit spans complex buying committees and transformation-oriented outcomes, which is characteristic of mature SaaS vendors selling into global organizations rather than transactional seat-based deals.
For a SaaS sales career, the value here is in developing repeatable enterprise motions: aligning product capabilities to operational change, translating CX concepts into business cases, and coordinating internal specialists to deliver tailored engagements. Work like this tends to sharpen skills in multi-threading, long-cycle forecasting discipline, and navigating technical and business stakeholders, all of which transfer across enterprise SaaS segments beyond CX.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
As an Account Executive for our CX team, you will lead Freshworks’ efforts to build transformative partnerships with global enterprise organizations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.
- Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
- Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
- Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients.
- Account Management: Lead relationship with CX persona for current customers and find new paths of growth
- Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
- Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.
Qualifications
Experience: 5-7 years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.
Expertise:
- Deep understanding of customer support/customer experience organizations, landscapes, and ecosystems
- Demonstrated ability to sell customer support software to multiple personas across both technical and business audiences.
- Proven success in delivering CX transformation solutions that enhance customer experience and operational efficiency.
Skills:
- Experience in managing custom solution sales processes.
- Strategic thinking, organizational skills, and the ability to influence at the highest levels.
Traits:
- Strategic, influential, and organized, with a relentless focus on creating long-term value for clients.
Mindset:
- A visionary approach to sales with a passion for enabling enterprise organizations to enhance and grow their customer experience.
Additional Information
The annual base salary range for this position is $106,250 — $131,250 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
