Why This Job is Featured on The SaaS Jobs
This Senior Principal Account Technical Strategist role sits at the intersection of enterprise SaaS delivery and commercial strategy, where long-term revenue depends on technical credibility and sustained customer outcomes. The focus on EBX and the MDM domain signals a product environment where integrations, governance, and stakeholder alignment are central, and where customer relationships often span multiple business units and senior decision makers.
For a SaaS career, the work builds durable strengths in post-sale technical leadership: translating shifting customer roadmaps into actionable plans, shaping proofs of concept, and advising on competitive positioning without being purely a sales role. Exposure to RFIs and RFPs also develops the ability to communicate value in structured procurement settings, a common motion in enterprise SaaS. The remit to coordinate with internal SMEs and senior leaders reinforces the cross-functional operating model typical of scaled cloud vendors.
This position suits an experienced practitioner who prefers ownership over accounts, enjoys synthesizing technical and business inputs, and can maintain steady executive-level communication. It is also a strong fit for someone motivated by mentoring peers and influencing how a broader technical strategy function operates across a region.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a Senior Principal EBX Account Technical Strategist, you role will be to help us grow and maintain our revenue:
- Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication.
- Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers future goals.
- Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally.
- Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution.
- Maintain a solid understanding of competitive technologies and how to position to “win.”
- An experienced leader on the team, responsible for creating and sharing innovative use cases and go-to-market strategies, continuously adapting to and capitalizing on changes in the tech industry.
- Capable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement.
- Strong ability to work across different departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives.
- Answer RFI/RFP
- Implement Proof of Concepts
- Ensure the success of our customers projects by regularly meeting with them
- Help our global Account Executive leader on driving Sales Operations for America
Qualifications (knowledge, skills, abilities)
- Experienced with EBX
- Passion for technology and innovation, and a proven “forward thinker.”
- Understanding of the MDM competitive domain and technologies.
- Analytical and negotiation skills, particularly at the C-level
- Excellent oral and written communications skills, as well as excellent presentation skills
- Possesses a high level of specialized sales and product solution knowledge
Requirements (Education, Certification, Training, and Experience)
- Bachelor’s degree or equivalent experience required
- 15+ years of relevant experience
- Ability to travel
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
NY generally ranges: $1-$100,000,000
CA generally ranges: $1-$100,000,000
All other locations fall under our General State range: $1-$100,000,000
Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
